Angela Kindinger
Mansfield
Summary
Dedicated customer service professional with experience in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Known for strong focus on team collaboration and achieving positive outcomes while promoting growth. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cake Decorator/Bakery Clerk
Sam's Club
Mansfield, OH
07.2023 - Current
- Designs and creates custom cakes for various occasions, including weddings, birthdays, and special events.
- Utilizes artistic skills to handcraft intricate cake designs using different decorative elements including buttercream, whipped icing, and more.
- Manages inventory of baking supplies and ingredients to ensure availability for upcoming orders.
- Closely follows client specifications regarding color schemes, themes, or specific decorations requested for each order.
- Fulfills multiple orders simultaneously while adhering to strict deadlines without compromising quality.
- Cultivates positive relationships with customers through excellent communication skills during consultations.
- Maintains accurate records of all completed orders including details such as flavor choices, decorations, and special instructions.
- Adheres to food safety regulations and maintains cleanliness standards in accordance with health department guidelines.
- Manages customer inquiries, order requests, and changes through effective communication via phone, online, or in store.
Patient Care Specialist
Verdant Creations (Green Light)
Marengo, OH
11.2024 - 05.2025
- Conducted inventory every day and worked close with the team to solve issues and meet inventory standards.
- Contacted patients/customers through phone, online chat, or email to communicate information as needed.
- Paid attention to details including documents, personal information, inventory stock, product quality, and safety regulations to keep records up to date.
- Worked closely with inventory and management to solve and maintain and discrepancies.
- Documented customer needs and treatment plans accurately to maintain compliance with regulatory Ohio standards and enhance continuity of care.
- Engaged in supportive interactions with patients to build rapport, foster trust, and address concerns, promoting a positive experience.
- Maintained accurate and up-to-date patient records, including medical card information, state registry, and treatment plans.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times.
- Implemented efficient systems for managing patient flow within the store.
- Performed tasks such as cleaning, quality control, POS operations, inventory of store use items, and other task management for smooth operations.
clerk
Kroger
Mansfield, OH
07.2020 - 11.2024
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Collaborated with team members to organize inventory stock levels, ensuring adequate supply for customer demands.
- Responded to customer inquiries via phone or in store and professionally, resolving issues or escalating as necessary.
- Maintained a clean and organized work area, contributing to an efficient and sanitized environment.
- Kept up to date with small maintenance on machines and work tools.
- Assisted in training new clerks on company policies, tools, machines, procedures, and systems.
- Served as a point of contact for vendors regarding order status updates or product inquiries.
- Achieved consistently high customer satisfaction ratings through friendly service and attention to detail.
- Closely monitored inventory levels to prevent out of stock or overstock situations, optimizing sales opportunities while minimizing waste.
- Prioritized time management skills and workload effectively to meet deadlines while maintaining accuracy.
- Leveraged strong communication and rapport building skills when interacting with customers from diverse backgrounds.
Customer Service Manager (CSM)/Inventory Management
Wal-Mart
Mansfield, OH
02.2011 - 02.2020
- Oversaw front end registers accuracy and customer service management.
- Fulfilled money orders, cashed checks, bill pay and other money services offered to customers.
- Handled returns, money inquiries, cash drop offs, and sales.
- Oversaw inventory management, including ordering, receiving, and maintaining appropriate stock levels.
- Analyzed sales data and trends to identify opportunities for improvement and implemented targeted action plans.
- Trained staff on product knowledge, product rotation, customer service techniques, and company policies.
- Resolved customer complaints or issues promptly and professionally to maintain high levels of customer satisfaction.
- Utilized POS systems to process transactions accurately while ensuring cash handling procedures were followed diligently.
- Worked beside Asset Protection to implement loss prevention and inventory/financial discrepancies.
Education
Business Management - sophomore transfer
Eastern Gateway Community
Steubenville, OHPsychology - Associates
North Central State College
Mansfield, OH03-2014
Teaching/spanish - Vocational
Pioneer Career and Technology Center
Shelby, OH05-2008
Skills
- Inventory management
- POS/Cash Handling
- Food Safety Compliance
- Computer operations
- CPR/First Aid
- Customer Service (phone, email, and chat)
- Strong Communication skills
- Leadership
- Experience
- Organizational skills
- Adaptability
- Time management
- Attention to detail
Certification
- ServSafe November 2024 to November 2027
- CPR Certification April 2025 to April 2027
- Driver's License
- First Aid Certification
Timeline
Patient Care Specialist
Verdant Creations (Green Light)
11.2024 - 05.2025
Cake Decorator/Bakery Clerk
Sam's Club
07.2023 - Current
clerk
Kroger
07.2020 - 11.2024
Customer Service Manager (CSM)/Inventory Management
Wal-Mart
02.2011 - 02.2020
Psychology - Associates
North Central State College
Teaching/spanish - Vocational
Pioneer Career and Technology Center
Business Management - sophomore transfer
Eastern Gateway Community
Additional Information
Authorized to work in the US for any employer