Jenna Walsh
Nokomis,FL
Summary
Dynamic and detail-oriented Cake Decorator with extensive experience at Publix, specializing in custom cake designs and exceptional customer service. Proven ability to maintain food safety standards while fostering client relationships. Skilled in precise hand-eye coordination and effective communication, consistently achieving high customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Cake Decorator/Bakery Clerk
Publix
04.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Managed material inventory and ordered new materials when needed.
Customer Service Associate
Publix
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Cashier/Bagger
Publix
12.2018 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Venice High School
Venice, FL06.2021
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Food safety
- Food production
- Production and processing
Timeline
Cake Decorator/Bakery Clerk
Publix
04.2023 - Current
Customer Service Associate
Publix
04.2022 - 04.2023
Cashier/Bagger
Publix
12.2018 - 04.2022
Venice High School
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