Vanessa Thomas
Summary
Dedicated Customer Service Professional with ten years of experience enhancing customer satisfaction through positive interactions. Passionate about working with children across multiple grade levels, leading recreational and educational activities while supporting head teachers in classroom management. Accomplished in building strong relationships with students, parents, and colleagues.
Overview
22
22
years of professional experience
Work History
Teacher’s Aide
Renaissance Charter school
Tamarac
03.2019 - Current
- Encourage good behavior and engage children to take part in classroom activities.
- Work with students on individual and small group basis to reinforce learning concepts, help complete assignments, and improve performance.
- Create classroom environment in which children can learn respect for themselves and others.
- Assist the lead teacher with snack time, arts and crafts and classroom activities.
- Act as lead teacher in the absence of primary teacher.
- Supervise children’s activities (P.E, recess, and afterschool care), often ensuring the safety of 25+ children at a given time.
Home Health Aide
Sunshine Health
Davie
03.2018 - 07.2019
- Monitored patient conditions by tracking physical and mental health, intake and output, and exercise routines to ensure well-being.
- Followed doctor’s orders for home treatment plans and administered medications.
- Bathed and groomed home-bound geriatric patients.
- Ensured comfort and dignity for home-bound geriatric patients during bathing and grooming.
Teacher’s Aide
ABC Workshop
Coral Springs
04.2014 - 05.2017
- Assist lead teacher in imparting classroom instruction based on predefined curriculum.
- Maintain safe and organized classroom environment.
- Provide comfort to distressed children through compassion and tact.
- Change diapers and help children in cleaning themselves.
- Assume the lead teacher’s role in the absence thereof.
- Observe each child to assess skills, interests and needs and use this information to facilitate individual learning and growth.
Customer Service Representative
Intel
Tamarac
02.2010 - 12.2011
- Resolve customer complaints via phone and e-mail.
- Greet customers warmly and ascertain problems or reason for calling.
- Assist with placement of orders, exchange and refunds.
Customer Sales Associate/ Receptionist
Theory Corporate Office
Manhattan
11.2004 - 12.2009
- Delivered completed products from designers to stores, ensuring timely availability for customers.
- Supervised sales, managed production costs, and coordinated income projections to optimize financial performance.
- Managed receptionist area, greeted visitors, and responded to information requests via telephone and in-person, enhancing customer experience.
- Facilitated efficient communication by organizing and distributing incoming mail to designated staff members.
- Coordinated document preparation by making copies, sending faxes, and managing outgoing mail processes.
- Executed comprehensive inventory assessments for Theory retail stores, ensuring accurate product tracking.
Education
GED -
Kingsborough Community College
Brooklyn, NYCertified Home Health Aide -
One step health and training center
North Lauderdale, FLAssociates Degree -
Kingsborough Community College
Brooklyn, NYSkills
- Classroom management
- Lesson planning
- Dispute resolution
- Complaint handling
- Organizational skills
- Adaptability
- Ability to work under pressure
- Adaptability
- Customer service orientation
- Organization
Timeline
Teacher’s Aide
Renaissance Charter school
03.2019 - Current
Home Health Aide
Sunshine Health
03.2018 - 07.2019
Teacher’s Aide
ABC Workshop
04.2014 - 05.2017
Customer Service Representative
Intel
02.2010 - 12.2011
Customer Sales Associate/ Receptionist
Theory Corporate Office
11.2004 - 12.2009
GED -
Kingsborough Community College
Certified Home Health Aide -
One step health and training center
Associates Degree -
Kingsborough Community College