Vanessa Toe
vanessatoe14@gmail.com; 701-581-6864
Maple Grove,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have a reputation for being a well organized detail oriented a team member I am a good communicator I will , i’ve never missed a alliance and I can handle several things at once. My current/pervious boss aways told me that they appreciation for my professionalism and zeal for the job. i’m looking for a new challenge and a chance to advance in my profession now that I have this expertise under my belt. I'm hoping to do so at a company like yours that promotes environmental improvement because I'm passionate about it.
Overview
7
7
years of professional experience
Work History
Tax Accountant
Computershare Trust
10.2022 - Current
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Remained educated in all current tax laws for both US and foreign countries.
- Leveraged Software, spreadsheets and databases to provide supporting documentation for schedules and journal entries.
- Kept up to date on current income tax developments and advised clients to make proper adjustments.
- Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts.
- Audited client financial records to determine tax liability.
Client Success Representative
IC System
07.2021 - 10.2022
- Manage multiple delinquent accounts for debt collection efforts
- Keep track of assigned accounts to identify outstanding debts
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints.
- Responded to individual client support issues via phone, email and chat.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Documentation Specialist
National Recoveries Inc
03.2019 - 03.2020
- Organizing an archiving system, retrieving documents upon request and outlining a long-term storage strategy
- I got laid off due to covid-19 and was on unemployment from them until I started my new job at IC System.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Managed file archival and information retrievals.
- Utilized Software to scan and clean up project documents.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
Lead Teller
Wells Fargo
03.2016 - 07.2018
- After working at Wells Fargo, I did nanny care/house cleaning in between until I started my new job with National Recoveries Inc.
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on the telephone; referring to other bank services.
- Handled various accounting transactions.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Identified potential needs through observation, questioning, and listening.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Received car loan, home loan, and other payments and posted to accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Received loan and utility payments, sending funds to correct destinations.
Education
Bachelor Of Science - cybersecurity
Metropolitan State University
Saint Paul, MN12.2022
Associate Of Science - Computer Science
North Hennepin Community College
Minneapolis, MN05.2021
High School Diploma -
Park Center Senior High School
06.2016
Skills
- Java
- Banking
- Microsoft SQL Server
- Linux
- SQL
- Windows (4 years)
- Communication
- Multitasking
- Organization
- Prioritizing
- Technical skills
- Initiative and problem-solving abilities
- Mathematics
- Cash handling expertise
- Leadership
- Creativity
- Tax Computing
- Verbal and Written Communication
- Auditing Assistance
- Compliance Software
- Critical Thinking and Analysis
Additional Information
- Ability to Work Under Pressure Self-Motivation Time management Strong Work Ethic Adaptability Critical Thinking
Languages
Liberian English (west Africa)
Native or Bilingual
Timeline
Tax Accountant
Computershare Trust
10.2022 - Current
Client Success Representative
IC System
07.2021 - 10.2022
Documentation Specialist
National Recoveries Inc
03.2019 - 03.2020
Lead Teller
Wells Fargo
03.2016 - 07.2018
Bachelor Of Science - cybersecurity
Metropolitan State University
Associate Of Science - Computer Science
North Hennepin Community College
High School Diploma -
Park Center Senior High School
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