Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Tuffour

Newark,NJ

Summary

Customer Service Representative bringing adequate oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Financial Aid Student Worker

Rutgers University
09.2023 - Current
  • Enhanced financial aid processes by streamlining data entry and document management tasks.
  • Assisted students in understanding financial aid options for improved funding decisions.
  • Managed confidential student records with utmost discretion and adherence to privacy regulations.
  • Collaborated with team members to review and process financial aid applications efficiently.
  • Maintained up-to-date knowledge of federal, state, and institutional financial aid policies to provide accurate information to applicants.
  • Implemented organizational systems for file management, reducing errors and improving efficiency within the office.
  • Input data into spreadsheets and databases.
  • Resolved student inquiries regarding financial aid status, promoting a positive experience for applicants.

Customer Service Associate

Walgreens
06.2022 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelors - Biology

Rutgers University - Newark
Newark, NJ
05.2027

High School Diploma -

Great Oaks Legacy Charter High School
Newark, NJ
06.2023

Skills

  • Customer Service
  • Safety Regulations
  • Customer Service and Assistance
  • Exceptional Communicator
  • Problem Resolution
  • Hospitality and Accommodation
  • Customer Complaint Resolution
  • Complaint Escalation
  • Business Documentation
  • Bookkeeping
  • Document Editing
  • Interpersonal Relationships

Timeline

Financial Aid Student Worker

Rutgers University
09.2023 - Current

Customer Service Associate

Walgreens
06.2022 - 08.2023

Bachelors - Biology

Rutgers University - Newark

High School Diploma -

Great Oaks Legacy Charter High School

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Vanessa Tuffour