Vanessa Ugarte
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/Dental Assistant
New Smile Dentistry
09.2022 - Current
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Front Desk Agent/Night Auditor
Oceanic Hotels
05.2022 - 04.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Implemented marketing and promotional initiatives to increase occupancy.
Administrative Assistant
Sono Bello
01.2022 - 05.2022
- Warmly welcomed 20 to 50 guests per shift, coordinated check in , schedule appointments, collect payments
- Smoothly managed the day-to-day front desk operations for a busy cosmetic surgical clinic
- Maintain a organized, clean, professional work space and waiting area
- Provided administrative and clerical support via File Charting and Excel systems
- Deposit daily cash at bank each shift.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled office meetings and client appointments for staff teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
Wellness Coordinator
The Joint Chiropractic
06.2021 - 05.2022
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Collected and tracked information about participation and outcomes of individual programs.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Met or exceeded monthly revenue and training goals.
- Helped clients set and achieve health and wellness goals.
- Monitored and evaluated program performance to determine value and quality.
Sales Associate
Lamps Plus
01.2020 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Fulfillment Associate
Nordstrom
10.2019 - 01.2020
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Associate of Applied Science - Childcare Education
Palm Beach State College
Lake Worth, FLDental Assistant Certification in Dental Assisting - Dental Assisting
PIMA Medical Institute
Chula Vista, CA04.2022
High School Diploma -
Lake Worth High School
Lake Worth, FL 05.2011
Skills
- Dentrix Proficiency
- High-Volume Environments
- Patient Data Gathering
- Team Collaboration
- Office Management
- Data Entry Software
- Four-Handed Procedures
- BLS Certified
Certification
February 2022 to February 2024
Languages
Spanish
Professional Working
Timeline
Front Desk/Dental Assistant
New Smile Dentistry
09.2022 - Current
Front Desk Agent/Night Auditor
Oceanic Hotels
05.2022 - 04.2023
Administrative Assistant
Sono Bello
01.2022 - 05.2022
Wellness Coordinator
The Joint Chiropractic
06.2021 - 05.2022
Sales Associate
Lamps Plus
01.2020 - 06.2021
Fulfillment Associate
Nordstrom
10.2019 - 01.2020
Associate of Applied Science - Childcare Education
Palm Beach State College
Dental Assistant Certification in Dental Assisting - Dental Assisting
PIMA Medical Institute
High School Diploma -
Lake Worth High School
February 2022 to February 2024
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