Vanessa Urena-Hernandez
Winston Salem
Summary
Dynamic educator with a proven track record at Kindercare, adept at implementing instructional strategies that enhance student engagement. Skilled in fostering a positive learning environment and delivering exceptional customer service, I excel in collaborative settings and possess strong organizational abilities, ensuring seamless operations and enriching experiences for diverse audiences.
Overview
5
5
years of professional experience
Work History
Teacher
Kindercare
03.2025 - Current
- Assisted in developing lesson plans to enhance student engagement and learning outcomes.
- Supported classroom management by maintaining a positive and inclusive environment for diverse learners.
- Collaborated with educators to implement instructional strategies aligned with curriculum standards.
- Facilitated small group activities to encourage peer interaction and collaborative learning experiences.
Education and Guest Specialist
Kaleideum
02.2022 - 03.2025
- Assisted guests with inquiries, providing exceptional customer service and enhancing visitor experiences.
- Managed ticketing systems, ensuring accurate processing and efficient guest flow throughout events.
- Collaborated with team members to organize engaging educational programs and activities for diverse audiences.
- Maintained cleanliness and organization of exhibit spaces, contributing to a welcoming environment for visitors.
Front Dest Receptionist
Counciling Services
05.2021 - 02.2022
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Assisted clients in scheduling appointments, enhancing overall customer satisfaction.
- Maintained accurate records of client information and appointment schedules.
- Coordinated communication between clients and counseling staff for seamless service delivery.
Education
Bachelor of Arts - Teaching Schools And Societies
Salem College
Winston-Salem, NC05.2024
Skills
- Customer service
- Collaborative learning
- Front desk operations
Instructional strategies
- Communication skills
- Positive environment creation
- Time management
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Teacher
Kindercare
03.2025 - Current
Education and Guest Specialist
Kaleideum
02.2022 - 03.2025
Front Dest Receptionist
Counciling Services
05.2021 - 02.2022
Bachelor of Arts - Teaching Schools And Societies
Salem College