Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Valeriano

Las Cruces,New Mexico

Summary

Dynamic and detail-oriented professional with extensive experience at Community Health Systems, excelling in customer support and problem-solving. Proven ability to enhance patient satisfaction through effective communication and efficient data entry. Skilled in appointment scheduling and adept at resolving billing discrepancies, ensuring compliance and accuracy in healthcare operations.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Community Health Systems, CHS
Las Cruces, NM
08.2022 - 04.2026
  • Handled inbound calls, addressing patient inquiries and concerns effectively.
  • Documented and updated patient information in electronic health record systems.
  • Provided support for appointment scheduling and confirmation processes.
  • Collaborated with healthcare professionals to facilitate service coordination.

Billing Specialist

La Clínica
08.2018 - 08.2022
  • Processed and verified billing statements for accuracy and compliance with company policies.
  • Collaborated with healthcare providers to resolve billing discrepancies and improve customer satisfaction.
  • Utilized electronic health record (EHR) systems to track patient billing information efficiently.
  • Assisted in the development of training materials for new billing staff members, enhancing onboarding processes.

Receptionist

La Clinica De Familia Inc.
01.2015 - 08.2018
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Assisted patients with inquiries, providing information on services and resources available.
  • Coordinated communication between healthcare providers and patients for improved service delivery.
  • Maintained accurate patient records in electronic health systems for streamlined data management.

Education

High School Diploma -

Onate/Organ Mountain Highschool
Las Cruces, NM

Skills

Problem-solving skills

Customer support

Data entry

Customer service

Appointment scheduling

FLUENT IN LANGUAGE

Call center customer service

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Community Health Systems, CHS
08.2022 - 04.2026

Billing Specialist

La Clínica
08.2018 - 08.2022

Receptionist

La Clinica De Familia Inc.
01.2015 - 08.2018

High School Diploma -

Onate/Organ Mountain Highschool
Vanessa Valeriano