Vanessa Van Rooyen
Brentwood
Summary
Detail-oriented banking professional with 10+ years of experience in customer service, cash handling, transaction processing, and branch operations. Proven ability to maintain accuracy, ensure compliance, and deliver excellent customer service in high-volume environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Absa Bank
01.2011 - 01.2018
- Delivered customer service and resolved account queries
- Performed transaction checks to ensure accuracy and compliance
- Supported sales and cross-selling initiatives
- Maintained records and assisted branch operations
Branch Administrator
Absa Bank
01.2008 - 01.2011
- Managed HR administration and onboarding
- Supported budgeting and cost control
- Ensured compliance with policies
- Supervised ATM operations and resolved customer issues
Teller / Customer Service Clerk
First National Bank
01.2005 - 01.2007
- Processed deposits, withdrawals, and transfers
- Handled foreign exchange transactions
- Balanced cash daily with high accuracy
Manager’s Clerk
First National Bank
01.2004 - 01.2005
- Supported administrative operations
- Assisted loan processing and communication
- Managed reception duties
Education
High School Diploma - Grade 12 Equivalent
Frikkie Meyer High School
Skills
Cash Handling & Reconciliation
Customer Service & Client Relations
Banking Operations & Compliance
AML & Risk Awareness
Transaction Processing
ATM Operations
Fraud Awareness
Data Entry & Record Management
Microsoft Office
Certification
- Teller Training
- Financial Data
- Investment Training
- AML
- Risk & Compliance
- FAIS
Timeline
Customer Service Clerk
Absa Bank
01.2011 - 01.2018
Branch Administrator
Absa Bank
01.2008 - 01.2011
Teller / Customer Service Clerk
First National Bank
01.2005 - 01.2007
Manager’s Clerk
First National Bank
01.2004 - 01.2005
High School Diploma - Grade 12 Equivalent
Frikkie Meyer High School