Summary
Overview
Work History
Education
Skills
Certification
Timeline
Websites
Additional Experience
Generic

Vanessa Vernon

Alpharetta,GA

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Scrum Master

Secureworks, (Dell Technologies)
01.2019 - 01.2023
  • Led and organized Scrum framework activities such as sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Liaised with product owners, team members, technologists, and other scrum masters to develop effective solutions and ensure continual progress
  • Guided and supervised XDR scrum teams, successfully reducing incident response time by 25%
  • Collaborated with engineering and product teams to plan requirements, develop timelines, and identify and mitigate software delivery risk
  • Lead process enhancements and contributed to establishing best practices and standards
  • Enhanced release efficiency through streamline coordination, ensuring timely schedules and communication across team.

Senior Software Quality Engineer

Secureworks, (Dell Technologies)
01.2015 - 01.2019
  • Assisted QA analysts in defining and achieving quality assurance benchmarks by utilizing industry-leading tools
  • Created and implemented comprehensive QA test cases, scripts, and procedures to automate software maintenance
  • Streamlined test plan, scripts, test cases, and daily reporting, resulting in a significant 21% increase in productivity
  • Reduced risk by providing over 98% coverage across various categories of the MITRE ATT&CK framework
  • Implemented traceability metrics to ensure complete coverage of requirements and tests, resulting in a noteworthy 12% growth in test case count.

Software Quality Engineer

Secureworks, (Dell Technologies)
01.2010 - 01.2015
  • Documented test results identified areas for improvement and provided recommendations for enhancing the security and reliability of software products
  • Conducted manual and automated testing to identify vulnerabilities, security flaws and defects in software applications
  • Participated in code reviews and provided recommendations for improving code quality and security.

Customer Success Manager

Secureworks, (Dell Technologies)
01.2008 - 01.2010
  • Developed expertise in comprehending customer requirements, delivering customized solutions, and ensuring client contentment
  • Established and maintained customer profiles, utilizing churn and satisfaction data to steer future endeavors and bolster customer success tactics
  • Devised and executed several product-oriented dashboards and metrics to improve performance, resulting in a 19% reduction in customer attrition
  • Formulated personalized training and educational materials for the XDR portal, resulting in streamlined onboarding, diminished learning challenges, and increased customer allegiance.

Education

Master of Science in Information Systems-Management -

Keller Graduate School of Management
Decatur, GA

Bachelor of Science in Computer Information Systems -

Devry University
Alpharetta, GA

Skills

  • Workflow Optimization/Management
  • Agile & Scrum Methodologies
  • Risk Mitigation/Management
  • Software Requirements
  • Quality Assurance
  • Strategic Planning
  • Workflow Management
  • Incident Response
  • Team Leadership/Training
  • Continuous Deployment
  • Project Management
  • Test Cases

Certification

  • Google Project Management
  • SAFe 6.0 Release Train Engineer (RTE)
  • Advance Scrum Master (A-CSM)
  • Certified Scrum Product Owner (CSPO)
  • AWS Cloud Practitioner


Timeline

Scrum Master

Secureworks, (Dell Technologies)
01.2019 - 01.2023

Senior Software Quality Engineer

Secureworks, (Dell Technologies)
01.2015 - 01.2019

Software Quality Engineer

Secureworks, (Dell Technologies)
01.2010 - 01.2015

Customer Success Manager

Secureworks, (Dell Technologies)
01.2008 - 01.2010

Master of Science in Information Systems-Management -

Keller Graduate School of Management

Bachelor of Science in Computer Information Systems -

Devry University

Additional Experience

  • Cbeyond Communications, Marietta, GA, Application Analyst Intern
  • United States Navy, USS Supply AOE 6, Information System Tech

Similar Profiles

CREATE PROFILE
Vanessa Vernon