Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Villanueva

Buda,TX

Summary

Dynamic Front Desk Receptionist with proven expertise at Pediatrix Cardiology, excelling in customer service and office administration. Recognized for enhancing patient experiences through meticulous attention to detail and effective scheduling. Adept at managing high call volumes while ensuring accurate insurance verification, contributing to streamlined operations and patient satisfaction.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Pediatrix Cardiolagy
03.2021 - 01.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Checked patient insurance, demographic, and health history to keep information current.

Register

St David's Medical Centre
02.2019 - 02.2021
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Collected and processed co-payments and out-of-pocket charges using [Software].
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.

Education

GED -

Acc
Austin, TX

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Team collaboration
  • Office administration
  • Skilled in [software]

Timeline

Front Desk Receptionist

Pediatrix Cardiolagy
03.2021 - 01.2024

Register

St David's Medical Centre
02.2019 - 02.2021

GED -

Acc
Vanessa Villanueva