Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Villarreal

Houston,TX

Summary

I'm eager to elevate with your company's social media manager. My experience managing my own business has equipped me with the skills to create engaging content showcasing the transformative power of eyelash extensions. I'm adept at capturing stunning before-and-after photos that highlight different styles and techniques, driving client interest and engagement. Furthermore, my experience as a Customer Service Representative for AT&T and Walmart honed my abilities to communicate effectively, respond to inquiries promptly, and maintain a positive brand image online. I'm confident in my ability to manage the salon's social media platforms, foster a thriving online community, and attract new clients.

Overview

3
3
years of professional experience

Work History

Eyelash Extension Technician

Self Employed
Houston
02.2022 - Current
  • Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
  • Increased customer satisfaction by offering a variety of eyelash extension styles and techniques.
  • Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
  • Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.

Customer Service Representative

AT&T
Houston, TX
08.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Remote

Walmart
, TX
07.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Associate of Science - Diagnostic Medical Sonography

San Jacinto College District
Pasadena, TX
05-2027

Pasadena High School
Pasadena, TX
05-2023

Skills

  • Fast Learner
  • Upselling Services
  • Appointment Scheduling
  • Cosmetic Sales
  • Social Media Promotion
  • Schedule Management
  • Social skills

Timeline

Customer Service Representative

AT&T
08.2022 - 08.2023

Eyelash Extension Technician

Self Employed
02.2022 - Current

Customer Service Remote

Walmart
07.2021 - 08.2022

Associate of Science - Diagnostic Medical Sonography

San Jacinto College District

Pasadena High School
Vanessa Villarreal