Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Vanessa Villegas

Los Banos,CA

Summary

Dynamic Operations & Talent Lead with proven expertise at Fresh Fill Convenience Stores, Inc., excelling in multi-location oversight and HR management. Skilled in employee training and compliance, I foster team collaboration and drive process improvements, enhancing workplace productivity and engagement. Bilingual in English and Spanish, I deliver exceptional customer experiences.

Overview

15
15
years of professional experience

Work History

Operations & Talent Lead

Fresh Fill Convenience Stores, Inc.
Los Banos, USA
02.2025 - Current
  • Direct operational oversight across multiple store locations; lead initiatives for process improvements, and system compliance.
  • Supervise store leads and administrative assistants, and manage strategic planning with the operating partner.
  • Oversee full-cycle HR operations, including recruitment, training, onboarding, compliance, and performance reviews.
  • Spearhead employee engagement programs, and maintain policy documentation aligned with labor regulations.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Talent Lead

Fresh Fill Convenience Stores, Inc.
Los Banos, USA
01.2023 - 02.2025
  • Facilitated company-wide hiring, onboarding, and training programs.
  • Acted as a liaison between management and associates for HR concerns, disciplinary actions, and evaluations.
  • Managed Indeed job postings, coordinated recognition programs, and maintained compliance with California labor laws.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Assistant Store Lead

Fresh Fill Convenience Stores, Inc.
Los Banos, USA
01.2021 - 03.2023
  • Supported Store Lead with staffing, scheduling, training, and operational execution.
  • Reviewed and managed daily financial reports, and communicated key issues to leadership.
  • Maintained inventory accuracy and vendor coordination.
  • Held the team accountable to procedural standards, and contributed to store-level leadership decision-making.
  • Managed staff scheduling for optimal coverage during peak hours.
  • Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Provided exceptional customer service to all customers.

Cashier

Fresh Fill Convenience Stores, Inc.
Los Banos, USA
11.2017 - 01.2021
  • Delivered outstanding customer service while managing daily sales transactions.
  • Assisted in inventory stocking, and mentored new team members.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer questions and provided store information.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers, offering assistance to help find store items.

Medical Assistant / Patient Services Coordinator

Mayview Community Health Center
Sunnyvale, USA
12.2011 - 10.2016
  • Assisted patients with scheduling and clinical procedures, maintained medical records, and coordinated referrals and insurance authorizations.
  • Monitored vaccine inventories and executed administrative support tasks.

Customer Service Representative

Community Services Agency
Mountain View, USA
06.2010 - 10.2010
  • Supported donation intake, organized store layouts, and provided customer service.

Education

Associate of Arts - Early Childhood Education

Merced Community College
Merced, CA
12.2026

Medical Assistant Certification -

Mountain View Adult Education
Mountain View, CA
06-2011

GED -

Mountain View Adult Education
Mountain View, CA
11-2010

Skills

  • Bilingual: English and Spanish
  • Operational Leadership
  • Multi-location oversight
  • Human Resources Management
  • Compliance
  • Employee training
  • Development
  • Inventory management
  • Vendor Management
  • Microsoft Office
  • Quickserve
  • EMP Trust
  • Medical records
  • Scheduling
  • Customer Experience
  • Conflict resolution
  • Team collaboration
  • Regulatory compliance
  • Dependable and responsible
  • Good Telephone Etiquette
  • Customer relations
  • Verbal communication

Affiliations

  • Member of the Early Educators Club through Merced Community College
  • Member of NAEYC - National Association for the Education of Young Children

Timeline

Operations & Talent Lead

Fresh Fill Convenience Stores, Inc.
02.2025 - Current

Talent Lead

Fresh Fill Convenience Stores, Inc.
01.2023 - 02.2025

Assistant Store Lead

Fresh Fill Convenience Stores, Inc.
01.2021 - 03.2023

Cashier

Fresh Fill Convenience Stores, Inc.
11.2017 - 01.2021

Medical Assistant / Patient Services Coordinator

Mayview Community Health Center
12.2011 - 10.2016

Customer Service Representative

Community Services Agency
06.2010 - 10.2010

Associate of Arts - Early Childhood Education

Merced Community College

Medical Assistant Certification -

Mountain View Adult Education

GED -

Mountain View Adult Education

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