Vanessa Wagner
Spring,United States
Summary
I am a dedicated, results-driven professional serving as a point of contact for service providers and patients. Committed to achieving the highest level of customer satisfaction. Cultivates trust and rapport with individuals under care through excellent communication and interpersonal skills. Recognized for strong performance and a positive attitude, earning two promotions within the same company. My proactiveness has contributed to an improved atmosphere for patients, staff, and senior management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
Houston Eye Associates
02.2025 - Current
- Perform preliminary eye examinations, including visual acuity testing, refractions, tonometry, and pupil dilation.
- Completed and verified accuracy of all consent forms prior to procedures.
- Reviewed patient charts for information accuracy before consultations.
- Conducted visual assessments, including visual field testing and tonometry.
- Administered topical ophthalmic and oral medications as directed by physician.
- Educate patients on eye conditions, treatment plans, medications, and post-procedure care.
- Ordered diagnostic tests electronically and processed prescription refills approved by physician.
- Assist Surgical Coordinator with chart preparation, educating patients on surgical procedures, pre-op instructions, and post-op care
Scheduler & Front Desk Receptionist
Houston Eye Associates
08.2024 - 01.2025
- Managed high -volume appointment scheduling for multiple ophthalmologists, including new patients, follow-ups, diagnostics, and surgeries.
- Verified patient insurance, demographics, and health history for accuracy
- Maintained precise records of patient profiles within electronic health systems.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Maintained accurate patient records in EHR / EMR systems, ensuring HIPAA compliance.
- Processed financial transactions related to copayments and self-pay fees according to policies.
Administrative Assistant & Front Desk Receptionist
National Wire, LLC
09.2022 - 05.2024
- Worked in and provided support in accounts payable and receivable, shipping, receiving, purchasing, human resources and customer service.
- Maintained files and, kept sensitive information confidential.
- Greeted visitors to handle inquiries or direct to appropriate personnel/Answered phone calls, direct inquiries to appropriate personnel, respond to customer requests in a timely manner.
- Managed office supplies inventory and placed orders when necessary.
- Built and maintained relationships with vendors of construction equipment like Grainger, Taylor, PT Solutions, MSC and other external contacts.
- Proofread and translated from English to Spanish employee handbooks for grammar accuracy prior to submission to HR Manager.
- Managed payroll processing by verifying timesheets to ensure accuracy of payments of 150 employees.
Education
Bachelor of Science - Health Management
University of Phoenix
04.2025
Electrocardiography Monitor Technician -
Lone Star College
07.2022
Associate of Science -
Lone Star College
08.2021
STEM Curriculum -
Klein High School
05.2018
Skills
- Computer proficiency and Microsoft Office Suite
- Commercial software expert
- Excellent communication skills, bilingual in English and Spanish
- Data entry and clerical support
- Ability in internal communication strategies
- Patient Schedule coordination
- Confidential document handling
- Team player and critical thinking
- Management of electronic health records
- Efficient in managing 50 to 60 patients a day
Certification
Electrocardiography Monitor Technician
Timeline
Ophthalmic Assistant
Houston Eye Associates
02.2025 - Current
Scheduler & Front Desk Receptionist
Houston Eye Associates
08.2024 - 01.2025
Administrative Assistant & Front Desk Receptionist
National Wire, LLC
09.2022 - 05.2024
Bachelor of Science - Health Management
University of Phoenix
Electrocardiography Monitor Technician -
Lone Star College
Associate of Science -
Lone Star College
STEM Curriculum -
Klein High School