Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Wallace

Benbrook,TX

Summary

Experienced Business Operations Analyst with strong background in driving operational improvements and executing business strategies. Strengths include strategic planning, data analysis, and process optimization. Demonstrated success in identifying opportunities for increased efficiency and cost effectiveness within previous roles.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Operations Analyst

Optum
01.2022 - Current
  • Monitored system performance, created alerts, and dashboards using various tools such as Splunk and Dynatrace.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Central Services Support Manager

Optum
01.2015 - 01.2022
  • Managed 10+ employees
  • Provide customer support on PDX software applications
  • Lead and resolved customer troubleshooting and repair calls
  • Systems troubleshooting using SQL(DBVis), Unix as well as proprietary systems

Geek Squad Manager

Best Buy
01.2008 - 01.2015
  • Managed 15+ employees
  • Customer issue resolution
  • Computer software/hardware troubleshooting
  • Software/hardware repairs
  • PC Malware removal from Microsoft Windows Machines

Education

BS - Cybersecurity

Southern New Hampshire University
01.2020

Skills

  • Microsoft Office 365, (Word, Excel, PowerPoint, Outlook, Access, OneNote)
  • Splunk Analysis
  • Dynatrace Analysis
  • SQL understanding
  • Jira issue tracking
  • Salesforce knowledge
  • Schedule Management
  • Project Planning
  • Six Sigma Methodologies
  • Problem Resolution

Certification

Lean Six Sigma Green Belt

Timeline

Business Operations Analyst

Optum
01.2022 - Current

Central Services Support Manager

Optum
01.2015 - 01.2022

Geek Squad Manager

Best Buy
01.2008 - 01.2015

BS - Cybersecurity

Southern New Hampshire University

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Vanessa Wallace