Vanessa Weaver
Tempe,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Branch Manager
Lendmark
Gilbert, AZ
10.2025 - Current
- Managed daily branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Trained team members on product offerings and operational procedures to improve efficiency.
- Analyzed branch performance metrics to identify areas for improvement and growth opportunities.
- Resolved customer inquiries and issues promptly, contributing to a positive branch reputation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
General Manager
TitleMax
Tempe, AZ
08.2023 - 10.2025
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed team performance, providing guidance and support to enhance productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Assistant Manager
Tj Maxx Dept Store
Scottsdale, AZ
09.2022 - 08.2023
- Assisted in daily operations, ensuring efficient store flow and optimal customer service.
- Trained and mentored team members, fostering a collaborative work environment.
- Monitored inventory levels and implemented restocking procedures to maintain product availability.
- Developed and executed promotional strategies to drive sales during peak seasons.
- Developed strong working relationships with staff, fostering a positive work environment.
General Manager
Bi Mart
Deer Park, WA
01.2013 - 08.2022
- Developed and implemented training programs to improve employee skills and knowledge.
- Streamlined operational processes, increasing efficiency across multiple departments.
- Analyzed financial reports to identify areas for cost reduction and revenue growth.
- Fostered a customer-centric environment, resolving issues to maintain high satisfaction levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Accounting
Wenatchee Valley College
Associate of Science - Business
Ashford University
IowaSkills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Excellent work ethic
Attention to detail
Team player
Interviewing and hiring
Sales expertise
Conflict resolution
People-oriented
Multi-tasking
Timeline
Branch Manager
Lendmark
10.2025 - Current
General Manager
TitleMax
08.2023 - 10.2025
Assistant Manager
Tj Maxx Dept Store
09.2022 - 08.2023
General Manager
Bi Mart
01.2013 - 08.2022
Associate of Science - Accounting
Wenatchee Valley College
Associate of Science - Business
Ashford University