Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
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Vanessa Wiegand

Utica,NY

Summary

Dynamic and results-oriented professional with a proven track record at Team Aulich, excelling in customer service and collaborative problem-solving. Leveraged creative thinking and social skills to enhance guest experiences, achieving a significant improvement in customer satisfaction. Skilled in cultural immersion and proficient in multiple languages, adept at fostering social integration and planning engaging activities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Resident Assistant

Mohawk Valley Community College
Utica, NY
08.2024 - Current
  • Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
  • Managed diverse activities to enhance students' overall experience through targeted events
  • Assisted students with problem resolution through mediation and conflict management techniques.
  • Responded to emergency situations within the residence hall.
  • Conducted monthly floor meetings to discuss safety protocols, campus resources, and upcoming events.
  • Collaborated with Resident Directors on programming initiatives for the residence hall.
  • Provided guidance to first year students transitioning into college life.

Beverage Service Associate

Team Aulich
Hannover
07.2024 - 08.2024
  • Greeted guests in a friendly and professional manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Operated cash register efficiently and accurately, processed payments by cash or online payment.
  • Stocked shelves with merchandise when needed.

Beverage Service Associate

Team Aulich
Hannover
11.2023 - 12.2023
  • Provided excellent customer service by engaging in friendly conversations with guests, while taking orders and serving beverages at a Christmas market.
  • Stocked shelves with merchandise when needed.
  • Demonstrated teamwork and efficiency under pressure to meet beverage demand
  • Executed accurate manual order computations without advanced cashier technology.
  • Ensured workspace cleanliness through teamwork after every shift.

Delivery Courier

Amazon
Hannover, Germany
10.2023 - 11.2023
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.

Au Pair

Cultural Care
Glen Ridge, NJ
01.2022 - 08.2023
  • Provided transportation to school, extracurricular activities, and other appointments.
  • Cared for children in a nurturing manner by providing meals, snacks, clothes washing and folding, as well as assistance with school work.
  • Maintained a safe environment in the home by monitoring visitors and adhering to household rules.
  • Planned educational activities such as crafts, games and outings that promoted physical activity.
  • Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
  • Participated in family events such as holidays celebrations or vacations.

Handball Coach

TuS Empelde
Hannover, Germany
09.2016 - 12.2021
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Created individualized plans and monitored progress of athletes towards set objectives.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Developed practice plans tailored to individual needs as well as team development requirements.

Guest Service at Movie Theater

ASTOR Grand Cinema
Hannover, Germany
09.2021 - 11.2021
  • Greeted customers and provided them with information about movie showtimes.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Maintained inventory of concession items such as popcorn, candy, and beverages.
  • Handled customer complaints in a professional manner and referred difficult issues to the manager.
  • Verified age requirements for R-rated movies before allowing admittance into theaters.

Education

Associate of Science - Psychology

Mohawk Valley Community College
Utica, NY
12-2025

High School Diploma -

Humboldtschule Hannover
Hannover, Germany
06-2021

Skills

  • Collaborative Problem Solving
  • Creative and Critical Thinking
  • Social Skills Development
  • Cultural immersion
  • Language proficiency
  • Social integration
  • Activities Planning

Accomplishments

  • Member of Phi Theta Kappa

Certification

  • Licensed Handball Coach since November 2019

Languages

German
Native/ Bilingual
English
Professional
Spanish
Elementary

Affiliations

  • Member of Residence Council at Mohawk Valley Community College
  • Member of Program Board at Mohawk Valley Community College
  • Member of Hiking Club at Mohawk Valley Community College
  • Attended APCA (Association for the Promotion of Campus Activities)

Timeline

Resident Assistant

Mohawk Valley Community College
08.2024 - Current

Beverage Service Associate

Team Aulich
07.2024 - 08.2024

Beverage Service Associate

Team Aulich
11.2023 - 12.2023

Delivery Courier

Amazon
10.2023 - 11.2023

Au Pair

Cultural Care
01.2022 - 08.2023

Guest Service at Movie Theater

ASTOR Grand Cinema
09.2021 - 11.2021

Handball Coach

TuS Empelde
09.2016 - 12.2021
  • Licensed Handball Coach since November 2019

Associate of Science - Psychology

Mohawk Valley Community College

High School Diploma -

Humboldtschule Hannover
Vanessa Wiegand