Vanessa Wilkes
Green Cove Springs,FL
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Waco, Texas
09.2024 - 11.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to accommodate special requests.
- Processed payments accurately using point-of-sale system at end of meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Child Caregiver
Crunch Fitness
Converse, Texas
12.2023 - 05.2024
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Liaised with parents and guardians to discuss child progress.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Encouraged children's emotional and social development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Worked effectively in fast-paced environments.
Bartender/Cocktail Server
Oak Grove Racing, Gaming & Hotel
Fort Campbell North, Kentucky
11.2022 - 10.2023
- Prepared and served a variety of beverages to patrons efficiently.
- Assisted guests with drink selections and provided excellent customer service.
- Followed health and safety regulations to ensure a safe drinking environment.
- Handled cash transactions accurately and balanced cash register at end of shift.
- Engaged with customers to create a welcoming atmosphere for all guests.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Trained new employees to perform duties.
- Took orders efficiently while offering recommendations to enhance guest experience.
Server Trainer
Drake's
Clarksville, Tennessee
04.2021 - 07.2023
- Provided continuous evaluation and feedback to server employees.
- Established and maintained quality control standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Elderly Caregiver
Jubilee House
10.2021 - 04.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Developed and implemented individualized care plans to cater to client needs and better assist.
Education
CMA - Medical Assisiting
Sourthern Careers Institute
Waco, TX06-2025
High School Diploma -
West Creek High School
Clarksville, TNSkills
- Activity Planning
- Customer service
- Social and academic development
- Schedule Management
- Healthy environments
- Safety awareness
- Problem-Solving
- Meal Preparation
- Special Needs Care
- CPR training
- Hygiene and cleanliness
- Friendly and Respectful
- Time management
- Sales techniques
- Cash handling
- Safety compliance
- Team member support
- Guest engagement
- POS operation
- Strong work ethic
- Positive guest interactions
Languages
2
Timeline
Server
Texas Roadhouse
09.2024 - 11.2025
Child Caregiver
Crunch Fitness
12.2023 - 05.2024
Bartender/Cocktail Server
Oak Grove Racing, Gaming & Hotel
11.2022 - 10.2023
Elderly Caregiver
Jubilee House
10.2021 - 04.2022
Server Trainer
Drake's
04.2021 - 07.2023
CMA - Medical Assisiting
Sourthern Careers Institute
High School Diploma -
West Creek High School