Vanessa Wilkinson
Land O' Lakes,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills while working under pressure.
Hardworking employee with a history of meeting company needs with consistent and organized practices.
Overview
8
8
years of professional experience
Work History
Bartender/ Server
Sonny's BBQ
Wesley Chapel, FL
01.2021 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained staff on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Developed good working relationships with fellow employees and guests through effective communication.
Server
Bahama Breeze Island Grille
Land O' Lakes, FL
05.2020 - 12.2020
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Apple Technical Support Representative
Apple
Land O' Lakes, FL
05.2016 - 03.2020
- Ensured that all customer complaints were addressed in a timely manner.
- Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Educated customers on product features and usage instructions.
- Maintained records of customer interactions and transactions within the database systems.
- Attended training sessions regularly to stay updated on latest product developments from Apple.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Associate of Arts -
Pasco Hernando State College
New Port Richey, FL01-2010
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL01-2007
Skills
- Organizational ability
- Customer Service
- Outgoing Personality
- Sales expertise
- Service-oriented mindset
- Multi-Task Management
- Dispute Resolution
- Professional telephone demeanor
Timeline
Bartender/ Server
Sonny's BBQ
01.2021 - Current
Server
Bahama Breeze Island Grille
05.2020 - 12.2020
Apple Technical Support Representative
Apple
05.2016 - 03.2020
Associate of Arts -
Pasco Hernando State College
High School Diploma -
Land O' Lakes High School
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