Vanessa Williams
Johnstown,CO
Summary
Dynamic professional with a proven track record in customer service and document control, notably at Time Warner Cable. Excelled in building rapport and employing analytical thinking to enhance client satisfaction and streamline operations. Achieved a substantial increase in profit margins through strategic negotiations and effective communication. Skilled in Microsoft Office and adept at multitasking.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Life Insurance Agent
American Income Life
Johnstown, CO
01.2025 - Current
- Offered policy guidance and management to promote asset protection.
- Calculated premiums and established payment methods.
- Communicated with clients to understand needs and identify best policies for each case.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
Realtor
LoKation Real Estate
Johnstown, CO
11.2023 - Current
- Communicated with clients to determine property needs and budget constraints.
- Prepared and delivered sales presentations.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Plasma Center Technician
Takeda Pharmaceuticals
Longmont, CO
09.2024 - 11.2024
- Reviewed donor files for accuracy and completeness prior to donation process.
- Ensured that all paperwork was completed correctly prior to releasing a donor from the center.
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
- Identified needs of customers promptly and efficiently.
Delivery Driver
DoorDash / UberEATS
Fort Collins, CO
07.2021 - 11.2024
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Presented order bills and collected payments for deliveries.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Substitute
ESS
Fort Collins, CO
05.2024 - 09.2024
- Adhered strictly to confidentiality policies when dealing with sensitive information related to student records.
- Created an atmosphere conducive to learning by establishing clear expectations for behavior and performance.
- Adapted teaching methods to meet diverse student learning styles.
- Operated computers or audio-visual aids to supplement class presentations.
Paraprofessional
Milwaukee Public Schools
Milwaukee, WI
12.2019 - 03.2021
- Maintained accurate records of student attendance, grades, and progress reports.
- Recorded and maintained accurate student records and progress reports.
- Utilized effective communication strategies when interacting with diverse populations.
- Customized small group and individual classroom activities based on differentiated learning needs.
Resident Assistant
Volunteers of America
Milwaukee, WI
09.2019 - 12.2019
- Assisted with the evaluation and revision of residence life policies to enhance student living experience.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained accurate records of incidents that occurred in the residence hall.
Owner
Beyond Mink Hair Extensions
Omaha, NE
09.2018 - 09.2019
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Created marketing campaigns to attract new customers.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Time Warner Cable
Appleton, WI
08.2015 - 12.2015
- Answered customer inquiries via phone, email, and chat.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
Residential Care Worker
Phoenix Care Systems
Milwaukee, WI
06.2008 - 08.2010
- Developed individual care plans to meet the needs of each resident.
- Provided companionship by engaging in conversations and listening attentively.
- Managed medication administration according to protocol.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Responded promptly to emergency situations involving residents or visitors.
Education
Bachelor's degree - Public Service
Concordia University-Wisconsin
Mequon, WI02-2027
Associate - Business and Management
Cardinal Stritch University
Milwaukee, WI12.2014
Skills
- Complaint resolution
- Document control
- Information security
- Verbal and written communication
- Customer service
- Building rapport
- Multitasking
- Microsoft office
- Analytical and critical thinking
Certification
- Colorado Life and Health Insurance License 01/2025
- West Virginia Life and Health Insurance License 02/2025
- North Carolina Real Estate License 12/01/2024
- Colorado Real Estate License 11/01/2023
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Independent Life Insurance Agent
American Income Life
01.2025 - Current
Plasma Center Technician
Takeda Pharmaceuticals
09.2024 - 11.2024
Substitute
ESS
05.2024 - 09.2024
Realtor
LoKation Real Estate
11.2023 - Current
Delivery Driver
DoorDash / UberEATS
07.2021 - 11.2024
Paraprofessional
Milwaukee Public Schools
12.2019 - 03.2021
Resident Assistant
Volunteers of America
09.2019 - 12.2019
Owner
Beyond Mink Hair Extensions
09.2018 - 09.2019
Customer Service Representative
Time Warner Cable
08.2015 - 12.2015
Residential Care Worker
Phoenix Care Systems
06.2008 - 08.2010
Bachelor's degree - Public Service
Concordia University-Wisconsin
Associate - Business and Management
Cardinal Stritch University
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