VANESSA WILLIAMS-SHAND
Lanham
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Proven ability to manage tables efficiently while delivering exceptional service. Committed to enhancing customer satisfaction and fostering long-term loyalty through attentive service and responsiveness to needs.
Overview
7
7
years of professional experience
Work History
Server/Barista
Hyatt Regency Saint Louis at the Arch
Saint Louis
02.2023 - 02.2024
- Key Responsibilities:
- General customer service
- Catering for guest which involves taking food order and bringing it to the guest, clearing their tables and preparing cheques.
- Barista duties include:
- Serving customers
- preparing drink and food orders
- cleaning and sanitizing workstation and also
- Assisting with stock taking.
Kitchen Aide
Golf View Hotel
Mandeville
01.2022 - 01.2023
- Key Responsibilities:
- Assist with the preparation and/or service of breakfast, lunches and dinners and catering for all hotel events.
- Assist with the preparation of all pastry requirements of hotel.
- Assist with ordering and management of stores/stocks.
- Assist with preparing, of reports for Food and Beverage Department.
- Assist with packaging and storage of goods for the Food and Beverage Department.
- Cleaning and sanitization of all Food and Beverage areas.
- Supporting other members of the Food and Beverage Department.
- Train other members of the Food and Beverage Department.
- Document all recipes for all dishes to ensure consistency of meal.
Team Member
Island Grill Mandeville
Mandeville
11.2018 - 08.2019
- Key Responsibilities:
- Serving guests, taking guest orders, preparing and serving guest orders, assisting in the kitchen, pre-preparation, and keeping the restaurant clean.
Server/Cashier/Assistant Cook
Orlando's Restaurant and Lounge
Lionel Town
06.2018 - 11.2018
- Executed cashiering duties and served guests with exceptional customer service.
- Prepared meals efficiently while adhering to safety and hygiene standards.
- Maintained and sanitized work area to ensure a clean and organized environment.
Cashier/ Server/Kitchen Attendant
Jasance Limited T/A Juicy Express
Lionel Town
09.2016 - 12.2017
- Key Responsibilities:
- Bake Patties, prepare lunch, Answer the telephone, Assist Customers, sanitize work Area, and Prepare Receipts & General customer service.
Education
Associate Degree - Hospitality and Tourism Management
Knocks Community College
Mandeville, Manchester09-2021
Mathematics, English
Manchester High School
Mandeville, Manchester, Jamaica, W.I.06-2019
Mathematics, English
Portmore Community College
Old Harbor, St Catherine01.2015
Physical Education, Office Administration, Principle of Accounts, Electronic Document Preparation and Management, Social Studies
Bustamante High
Lionel Town, Clarendon01.2014
Skills
- Customer service excellence
- Barista expertise
- Sanitation standards
- Teamwork and time management
- Inventory management
- Leadership and adaptability
- Communication and problem-solving
Awards
Knocks Community College, Received award for Outstanding Performance in Academics, Bustamante High School (Award) Outstanding Achievement in Dancing & Culture, Bustamante High School (Trophy) Outstanding Performance in Office Administration
Timeline
Server/Barista
Hyatt Regency Saint Louis at the Arch
02.2023 - 02.2024
Kitchen Aide
Golf View Hotel
01.2022 - 01.2023
Team Member
Island Grill Mandeville
11.2018 - 08.2019
Server/Cashier/Assistant Cook
Orlando's Restaurant and Lounge
06.2018 - 11.2018
Cashier/ Server/Kitchen Attendant
Jasance Limited T/A Juicy Express
09.2016 - 12.2017
Associate Degree - Hospitality and Tourism Management
Knocks Community College
Mathematics, English
Manchester High School
Mathematics, English
Portmore Community College
Physical Education, Office Administration, Principle of Accounts, Electronic Document Preparation and Management, Social Studies
Bustamante High
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