Summary
Overview
Work History
Education
Skills
Timeline
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Kaili Turcotte

Portland,Oregon

Summary

Dynamic hospitality professional with a strong work ethic and proven customer service excellence at Heavenly Donuts. Skilled in cash management and maintaining sanitation standards, I consistently exceeded sales targets and fostered repeat business through exceptional guest relations and effective communication. Committed to delivering memorable dining experiences in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Server/barista

Heavenly Donuts
04.2023 - Current
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Applebees
04.2022 - 03.2024
  • Maintained clean and organized dining areas to uphold hygiene standards.
  • Handled cash transactions accurately, ensuring balanced daily financial reports.
  • Set positive tone for dining experience as first point of contact for guests.
  • Supported colleagues during peak hours to enhance overall productivity.
  • Explained menu items and addressed food allergy concerns with appropriate suggestions.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Learned and adhered to local alcohol laws for compliance with regulations.
  • Maintained high personal appearance and hygiene standards, positively reflecting on establishment.

Server

Sheris
04.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender/server

Radison Hotel
04.2022 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Kamiakin High School
Kennewick, WA

Skills

  • Work ethic
  • Customer service excellence
  • Cash management and guest relations
  • Hospitality skills
  • Sanitation standards

Timeline

Server/barista

Heavenly Donuts
04.2023 - Current

Server

Applebees
04.2022 - 03.2024

Server

Sheris
04.2022 - 03.2024

Bartender/server

Radison Hotel
04.2022 - 03.2023

Kamiakin High School

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Kaili Turcotte