Vanessa Wood
Charlotte,NC
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
19
19
years of professional experience
Work History
District Manager
Nothing bundt cakes
11.2022 - Current
- Led the operations of 3+ stores, achieving 10% sales growth year-over-year through strategic management and local marketing initiatives
- Created monthly KPI trackers for each location to monitor goals and opportunities
- Created visit reports to ensure company standards were being met at each location
- Promotes a positive work environment allowing employees to thrive by setting goals and implementing processes
- Reduced cost of goods and increased the company's operating income to 30%
- Developed action plans for underperforming locations and implemented them
- Opened new locations and collaborated with the GC and multiple vendors to ensure a smooth process
- Hosted weekly conference calls and 1:1's to ensure effective communication
- Implements organization systems for inventory control, financial reports, and schedules.
General Manager
Regal Cinebarre
11.2014 - 11.2022
- Oversees day-to-day operations of a multi-department building
- Monitors all cash-handling aspects of the building
- Conducts monthly reviews of profits and losses to control the budget and optimize expenses
- Manages staff scheduled for over 60 employees
- Implements organization systems for inventory control, financial reports, and schedules
- Promotes a positive work environment allowing employees to thrive by setting goals and implementing processes
- Facilitates the talent acquisition and new hire onboarding processes including recruiting, interviewing, hiring, and administering new hire paperwork
- Creates training and assimilation plans for newly hired employees and managers
- Processes payroll and maintains paid time off records
- Enhances and promotes adherence to company policies and procedures
- Received top 20 in the company during a Liberty Mutual Safety Audit
- Maintained health and cleanliness guidelines according to and beyond the Health Department code.
Assistant General Manager
Cinebarre LLC
09.2011 - 11.2014
- Supported the General Manager with day-to-day operations
- Cultivated a work environment that allowed employees to thrive by ensuring policies and processes were in place
- Created weekly stock orders
- Managed cash handling
- Maintained weekly sanitation schedules for staff.
Co-Owner
Comfort Cafe
09.2010 - 09.2011
- Supervised employees, including customer service, food safety compliance, and store sanitation
- Monitored cash handling
- Conducted monthly reviews of profits and losses to monitor budget and optimize expenses
- Created menu tailored to local customer base.
Assistant Manager
Dunkin Donuts
01.2005 - 08.2010
- Supervised employees, including customer service, food safety compliance, and store sanitation
- Accountable for end-of-day financials and ensuring all opening and closing responsibilities were completed.
Education
High School Diploma -
Oakmont Regional High School
Ashburnham, MASkills
- Proficient in Microsoft Word and Excel
- Cyber security training
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Customer Relations
- Staff Development
- Team Development
- Multi-unit management
- Action Plans
- Decision-Making
- Team Building Practices
- Interpersonal Communication
- Employee Scheduling
- Team Leadership
- Conflict Management
- Operations Improvements
- Staff Management
- Sales Reporting
- Leadership Development
- Policies and Procedures
- Budget Management
- Staff Recruiting
Summary Of Qualification
Highly motivated and energetic District Manager with over eleven years in the hospitality and food-service industry. Recognized for turning around a struggling business by implementing process improvements and quality controls. Selected to cross-train at various locations, to implement consistent processes and governance.
Timeline
District Manager
Nothing bundt cakes
11.2022 - Current
General Manager
Regal Cinebarre
11.2014 - 11.2022
Assistant General Manager
Cinebarre LLC
09.2011 - 11.2014
Co-Owner
Comfort Cafe
09.2010 - 09.2011
Assistant Manager
Dunkin Donuts
01.2005 - 08.2010
High School Diploma -
Oakmont Regional High School
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