Vanessa Yarbrough
Philadelphia,MS
Summary
Accomplished Store Manager with a proven track record at Cricket Wireless/PhoneCity, enhancing customer satisfaction and streamlining store operations. Expert in inventory management and customer service, adept at fostering team leadership and positive work environments. Achieved significant improvements in customer relations and operational efficiency through effective problem-solving and multitasking. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
34
34
years of professional experience
Work History
Store Manager
Cricket Wireless/PhoneCity
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Its Fashion
11.2010 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Sonic DriveIn
09.1990 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma - Basic Studies
Neshoba Central High School
Philadelphia, MS05.1990
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Store operations
- Customer Service Management
- Team Leadership
- Friendly and Positive
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
Timeline
Store Manager
Cricket Wireless/PhoneCity
07.2023 - Current
Store Manager
Its Fashion
11.2010 - Current
Assistant Manager
Sonic DriveIn
09.1990 - 08.2023
Diploma - Basic Studies
Neshoba Central High School
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