Vanessa Yokley
South San Francisco,CA
Summary
Versatile professional with expertise in operational management and customer service excellence. Recognized for implementing effective systems that enhance workflow and patient satisfaction. A dependable team player, ready to embrace new challenges and contribute to organizational success.
Overview
20
20
years of professional experience
Work History
Office Manager
Miracle Ear
05.2023 - 02.2026
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed budgets and allocated resources, ensuring effective use of funds and support for operational goals.
- Coached new hires on company processes, enabling faster integration and smoother workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Medical Receptionist
California Skin Institute
04.2019 - 02.2022
- Coordinated front office activities, ensuring seamless customer service, efficient patient appointment management, and accurate billing and collections.
- Handled an average of 30 daily phone calls to schedule appointments and resolve patient inquiries, enhancing patient satisfaction.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Pulled patient records and transferred information to appropriate parties.
- Documented and responded to incoming and outgoing calls and correspondence, ensuring clear communication and timely follow-up.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Server
Broadway Grill Inc.
03.2017 - 03.2019
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Assisted management in resolving customer service and food-related issues, contributing to high levels of guest satisfaction
- Resolved customer complaints effectively to enhance dining experience.
- Maintained open communication with kitchen staff about cook times, preventing worker overload and ensuring customer satisfaction
- Managed food orders and ensured timely delivery to tables.
- Demonstrated enthusiasm for restaurant menu by engaging with customers about featured dishes.
- Coordinated planning and execution of parties for over 30 guests, managing menus and table preparations to enhance event experience
- Adhered to all company policies related to cash handling, returns, refunds, exchanges.
Restaurant Hostess
Red Dog Restaurant & Bar
11.2014 - 12.2015
- Accommodated guests with special needs, ensuring accessibility with child seats and wheelchairs for a welcoming experience
- Answered phones promptly and courteously, recording and confirming reservations to enhance guest satisfaction
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Set up and decorated menu marketing boards with current specials information and drink features
- Assisted restaurant staff in setting up events, coordinating logistics for smooth execution and guest enjoyment
Insurance Sales Representative
Allstate Insurance: John R Leland
09.2014 - 11.2014
- Followed up with customers to assess evolving needs and recommend tailored insurance products
- Provided personalized insurance solutions to meet client needs and preferences.
- Responded promptly to inquiries from prospective customers via phone or email.
- Maintained detailed records of customer information and sales history to support personalized service
- Collaborated with executive team to define company objectives and communicate these to account holders
Restaurant Hostess
Nordstrom
07.2012 - 09.2014
- Guided guests to appropriate seating for party size, provided with menus
- Monitored dining room during service to ensure guest satisfaction, advising servers and bussing staff on specific service needs
- Managed server availability and table turnover to optimize seating arrangements
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Enhanced guests' experiences by fulfilling special requests during visits
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Informed guests about daily specials and menu offerings, enhancing their dining experience
- Answered phones politely and promptly, accurately recording and confirming reservations
- Placed reservations through phone and email via POS
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Set up and decorated menu marketing boards with current specials information and drink features
- Inspected dining and serving areas regularly to ensure cleanliness and readiness for guests
Grocery Clerk Cashier
Canyon Market
12.2010 - 07.2012
- Guided customers to specific products, addressing inquiries and providing tailored advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Monitored product availability in store, on shelves and in orders to accurately answer customer questions
- Collaborated with front-end staff to enhance customer assistance
- Stayed up to date on current item discounts to support promotions
- Retrieved merchandise from store and located items in back-end areas for customer orders
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Properly verified customer identification for alcohol or tobacco purchases
Retail Sales Associate
Shoe Palace
07.2008 - 12.2010
- Initiated friendly conversation with each customer to determine level of assistance required
- Greeted customers and assisted in finding requested items, enhancing customer satisfaction and retention
- Worked with off-site locations to find desired items for customers
- Maintained current store, product and promotional knowledge, ensuring consistent sales support
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed payments and maintained accurate drawers to meet financial targets
- Bagged, wrapped and packaged purchases according to customer needs
- Generated brand awareness and positive product impressions, contributing to increased sales
Volunteer
Mission Day Care Center Catholic Charities
02.2006 - 06.2006
- Provided companionship to children needing emotional support
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce
- Educated families about available services and resources
- Collaborated with team to identify and explore new fundraising opportunities
- Organized and maintained facilities to effectively support program operations
- Updated and managed program files and records to ensure accuracy and accessibility
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
Education
High School Diploma -
South San Francisco High School
South San Francisco, CASkills
- Office procedures
- Office technology management
- Customer service management
- Analytical
- Attention to detail
- Detail-oriented
- Organized
- Time management
- Dependability
- Resourceful
- Team player
- Communication skills
Timeline
Office Manager
Miracle Ear
05.2023 - 02.2026
Medical Receptionist
California Skin Institute
04.2019 - 02.2022
Server
Broadway Grill Inc.
03.2017 - 03.2019
Restaurant Hostess
Red Dog Restaurant & Bar
11.2014 - 12.2015
Insurance Sales Representative
Allstate Insurance: John R Leland
09.2014 - 11.2014
Restaurant Hostess
Nordstrom
07.2012 - 09.2014
Grocery Clerk Cashier
Canyon Market
12.2010 - 07.2012
Retail Sales Associate
Shoe Palace
07.2008 - 12.2010
Volunteer
Mission Day Care Center Catholic Charities
02.2006 - 06.2006
High School Diploma -
South San Francisco High School