Summary
Overview
Work History
Education
Timeline
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Vanessa Zambrano

Miami,FL

Summary

An accomplished strategic professional with over fifteen years of healthcare experience, renowned for exceptional relationship-building and communication skills. Possesses a unique talent for assessing complex situations, generating creative solutions, and implementing strategies collaboratively. With a keen ability to problem-solve and balance shifting priorities, has a proven track record of delivering exceptional service and meeting project deadlines. As a Healthcare Professional, I bring unparalleled support and a relentless commitment to customer excellence.

Overview

18
18
years of professional experience

Work History

Insurance Counselor

DaVita Dialysis
08.2023 - Current
  • Provides guidance and assistance to patients in navigating insurance coverage and benefits
  • Assist patients in understanding insurance policies, claims, and billing processes
  • Advocate for patients' insurance needs and help resolve any issues or disputes
  • Educate patients on their insurance options.
  • Supporting patients who have existing commercial coverage or who are uninsured
  • Complete insurance assessments/evaluations for patients to accurately document patient education sessions
  • Builds and maintains relationship with field partners (Home Program Departments, Facility Administrator, Social Workers, Administrative Assistants etc.)
  • Enhanced client satisfaction by efficiently addressing and resolving insurance-related inquiries.
  • Developed customized insurance solutions to meet clients'' specific needs and financial objectives.

EHR Implementation Specialist/CWOW Go Live Lead

DaVita Dialysis
10.2022 - 08.2023
  • Responsible for change management and all pre-deployment tasks for territory transitioning to new system
  • Provided on-going feedback on behalf of Field Teammates for stronger future deployments & system enhancements
  • Provided on-going feedback to enhance impact and drive success for stronger future deployments
  • Provide work-around support as needed (data collection, auditing, other duties as assigned)
  • Support testing of broader deployment strategy (e.g., training, communications, support model)
  • On-site and remote support in assigned clinic(s) leading clinic staff through set-up and process changes related to project
  • Lead educational sessions to to clinic teams to better understand the new system

Patient Care Technician

DaVita Dialysis
07.2008 - 09.2022
  • Set up and prepare dialysis equipment
  • Tended to patient care throughout dialysis treatments by measuring/recording vitals, statistics, machine data, patient responses, & water quality checks
  • Completed Patient quality control reviews to make sure we are documenting everything according to Policy and Procedure to ensure patient safety
  • Perform audits to make sure we are obeying by State and company policy
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Medical Assistant

Pediatric Gastroenterology
03.2006 - 06.2008
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Education

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2005

Timeline

Insurance Counselor

DaVita Dialysis
08.2023 - Current

EHR Implementation Specialist/CWOW Go Live Lead

DaVita Dialysis
10.2022 - 08.2023

Patient Care Technician

DaVita Dialysis
07.2008 - 09.2022

Medical Assistant

Pediatric Gastroenterology
03.2006 - 06.2008

High School Diploma -

G. Holmes Braddock Senior High School

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Vanessa Zambrano