VANESSA ZAPATA
El Paso
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Insurance Pipeline
12.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Sales Agent
Health Plan One
08.2021 - 12.2023
- In charge of quoting and writing policies for prospects
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Insurance Agent
ADP Insurance Agency
06.2019 - 08.2021
- Serviced workers compensations policies for companies payroll clients on over 39 states.
- Submitted endorsements to carriers on behalf of clients request, to increase or decrease coverage.
- Reviewed audits for client, went over payroll numbers and explain discrepancies with client.
- Communicated via email and phone with clients to answer questions and or concerns.
Education
High School Diploma -
Andress High School
El Paso, TX05.2003
Skills
- Leads Prospecting
- Client Retention
- Account Management
- Regulatory Compliance
- Client Needs Analysis
- Client Relations
- CRM Software
- Customer Follow-Up
- Customer Service
- Health Insurance
Timeline
Insurance Agent
Insurance Pipeline
12.2023 - Current
Sales Agent
Health Plan One
08.2021 - 12.2023
Insurance Agent
ADP Insurance Agency
06.2019 - 08.2021
High School Diploma -
Andress High School
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