Vanessa Zuniga
Los Angeles,USA
Summary
Dynamic customer service professional with a proven track record at L.A. Care Health Plan, excelling in communication and compliance. Adept at upselling and enhancing customer loyalty, I thrive under pressure while maintaining professionalism. My organizational skills and attention to detail ensure efficient handling of inquiries and requests, driving customer satisfaction and retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Solutions Representative I
L.A. Care Health Plan
Los Angeles, USA
09.2022 - 01.2024
- Handling Inbound Calls: Answer and resolve inquiries from members, providers, and advocates on a high volume of calls.
- Provide information: Offer details on L.A. Care's health plan products (like Medi-Cal), benefits, and services.
- Process Requests: Handle requests for ID cards, PCP changes, and eligibility verification.
- Document Interactions: Use the member database system (QMEIS) to record all calls and actions taken.
- Adhere to compliance: Ensure compliance with privacy regulations, particularly HIPAA, when handling sensitive member information.
Call Center Representative
Fareboom
Los Angeles, USA
04.2019 - 04.2021
- Itinerary Management: Assisting customers with flight cancellations and changes to their flight itineraries.
- Expert Guidance: Providing expert counsel and assistance on complex airfares and travel arrangements, due to Fareboom's airfare search technology expertise.
- Airline Coordination: Collaborating with airlines to address complex issues, and navigate changes to bookings.
Customer Service Agent
Swissport Aviation
Los Angeles, USA
02.2017 - 08.2017
- Check-in and Ticketing: Assisting passengers with check-in procedures, processing travel documents, and managing ticket-related inquiries.
- Baggage Services: Tagging and handling passenger luggage, including oversized items, and resolving baggage issues.
- Customer Support: Addressing customer complaints, concerns, and unexpected situations, such as flight delays or cancellations.
- Safety and Security: Adhering to strict airport and airline safety and security protocols.
Customer service Agent
Hallmark Aviation Services
Los Angeles, USA
03.2015 - 09.2016
- Flight information: Providing passengers with real-time flight arrive and departure information.
- Boarding: Making announcements and verifying passenger documents at the departure gate.
- Provided additional support as a coordinator in the baggage room, Met arriving flights, and made announcements.
Sales Associate
GAP Inc.
Los Angeles, USA
11.2014 - 04.2015
- Greet customers: Create a welcoming atmosphere for customers entering the store.
- Provide product knowledge: Answer questions about products, services, features, and prices.
- Assisted with purchases: Helped customers find products and guided them through the purchasing process.
- Process transactions: Operate the POS system to handle sales, accept payments, and issue receipts.
Cashier/Customer Service
Ralphs
Marina del Rey, USA
02.2014 - 11.2014
- Customer Assistance: Create an outstanding customer experience by greeting customers, answering questions, and ensuring that they feel valued.
- Bagging and Loading: Bag groceries efficiently and carefully, and assist customers by carrying their bags to their cars.
- Store Maintenance: Help maintain a safe and clean store environment by cleaning up spills, collecting trash, and ensuring products are in their correct locations.
Sales Associate/Customer Service
Tuesday Morning
Culver City, USA
08.2013 - 12.2013
- Customer Service: Answer customer questions, and provide assistance throughout the store.
- Sales & Checkout: Process customer transactions at the cash register.
- Store Operations: Build and arrange aisles and furniture, and perform stocking duties.
Sales Associate
Kohl's
Westchester, USA
08.2012 - 02.2013
- Sales Floor Management: Keep the sales floor tidy by organizing displays, restocking shelves, and ensuring merchandise is faced.
- Point-of-Sales Operations: Operate the cash register, and process customer transactions efficiently.
- Inventory Support: Assist with inventory tasks, such as handling shipments and maintaining organization in the stockroom.
Cashier/Customer Service
99¢ Only Stores
Los Angeles, USA
12.2011 - 05.2012
- Customer Service: Greet customers, answer questions, and provide a positive shopping experience.
- Cash Handling: Process payments from customers using cash, credit, and debit cards.
- Inventory Management: Stock shelves, manage inventory, and help maintain a clean store environment.
Education
High School Diploma -
Parkridge Private School
Long Beach, CALong Beach, CA
Skills
- Customer service and care
- Sales support and upselling
- Communication skills
- Product demonstrations
- Cash handling
- Office administration
- Document management
- Organizational skills
- Data entry
- Sales leadership
- Professionalism under pressure
- Team collaboration
Certification
Driver's License
Languages
Spanish
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Solutions Representative I
L.A. Care Health Plan
09.2022 - 01.2024
Call Center Representative
Fareboom
04.2019 - 04.2021
Customer Service Agent
Swissport Aviation
02.2017 - 08.2017
Customer service Agent
Hallmark Aviation Services
03.2015 - 09.2016
Sales Associate
GAP Inc.
11.2014 - 04.2015
Cashier/Customer Service
Ralphs
02.2014 - 11.2014
Sales Associate/Customer Service
Tuesday Morning
08.2013 - 12.2013
Sales Associate
Kohl's
08.2012 - 02.2013
Cashier/Customer Service
99¢ Only Stores
12.2011 - 05.2012
High School Diploma -
Parkridge Private School
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