Vanessa Petty
Washington,D.C.
Summary
I am a customer service advisor with extensive experience in Tele-Communications; specializing in quality, speed and process optimization. I am enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships in growing the business. Successful in resolving customer concerns. Skilled at accurately documenting call details, preparing reports and arranging service. A solid team player, well-versed in providing helpful answers and relevant information to retain clients.
Overview
44
44
years of professional experience
Work History
CCUOA Board Liaison/VP/Secretary
The Christopher Condominium Association
Washington, District Of Columbia
03.2018 - Current
- Coordinated daily operations for property management, ensuring upkeep of buildings and grounds.
- Managed scheduling of repairs and maintenance with timely follow-ups.
- Oversaw financial reporting within annual budget of $530K.
- Monitored DC regulatory compliance for Condominium Association By-Laws and procedures.
Customer Service Representative
at&t/Southwestern Bell
Houston, TX
01.1982 - 06.2015
- Assisted approximately 100 customers daily, resolving account issues effectively.
- Evaluated customer needs to recommend products and services for business and residential sales.
- Informed customers about billing procedures and processed payments with available options.
Floral Designer
Floral Arrangements by Darice
Houston , TX
1989 - 06.2015
- Processed customer orders according to specifications through phone and in-person consultations.
- Designed custom floral arrangements for weddings and special events.
- Collaborated with clients to understand their floral design preferences.
- Collaborated with customers to design bouquets, corsages, and floral arrangements that met requirements.
- Organized and prioritized tasks to efficiently achieve service objectives.
Ministry Coordinator
Holman Street Baptist Church
Houston , TX
06.2006 - 03.2010
- Coordinated community workshops, seminars, and individual meetings to promote self-sufficiency through personal empowerment.
- Educated participants on personal budgeting, credit scoring, home and automobile purchasing, retirement planning, and insurance policies.
- Established relationships with local leaders to strengthen community programs and initiatives.
Education
Some College (No Degree) - Information Technology
HCC
Houston, TXAt&t Training Courses
Houston, TXSkills
- Customer relations
- Effective listening
- Recordkeeping and mail management
- Meeting minutes documentation
- Sales strategy implementation
- Project planning and organization
- MS Office Suite proficiency
- Community engagement
Affiliations
- Member, Community Association Institute (2015 - present)
- Member, Communications Workers of America Local 6222
- Junior Achievement Volunteer Substitute Teaching Elementary HISD
- Junior Achievement Volunteer Greater Washington Financial Park
- Past Precinct Judge Harris County Clerk Board of Elections Houston, TX
Timeline
CCUOA Board Liaison/VP/Secretary
The Christopher Condominium Association
03.2018 - Current
Ministry Coordinator
Holman Street Baptist Church
06.2006 - 03.2010
Customer Service Representative
at&t/Southwestern Bell
01.1982 - 06.2015
Floral Designer
Floral Arrangements by Darice
1989 - 06.2015
Some College (No Degree) - Information Technology
HCC
At&t Training Courses