Vanessa M. Rodriguez
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Dedicated Corporate Travel Consultant
American Express Global Travel
03.2023 - Current
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
Corporate Travel Consultant
Egencia
08.2016 - 03.2023
- Responsibilities include telephone servicing of new and existing domestic and international reservations.
- Maintaining excellent customer service with client
- Booked tickets for air, rail, and ground transportation.
- Maintaining relations with clients as well as vendors
- Research and solve problems and proper documentation for all calls and emails.
- Arranged travel accommodations for groups, and executive clients.
Education
Bachelor of Science - Supervision & Management Hospitality Concentration
Miami Dade College
Miami, FL03.2024
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07.2021
Skills
- Strong Communication Skills
- Exceptional customer service
- Adaptability
- Team Leadership
- Time Management
- Proficient Computer Skills: Microsoft word,Powerpoint and Excel
- Problem-solving abilities
- Type-30 wpm
- Active Listening
- Sabre Red
- Fluent in both English and Spanish (Speaking, writing and reading)
Timeline
Dedicated Corporate Travel Consultant
American Express Global Travel
03.2023 - Current
Corporate Travel Consultant
Egencia
08.2016 - 03.2023
Bachelor of Science - Supervision & Management Hospitality Concentration
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College
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