VANESSA NICOLE RUBIO
Glen Ellyn,IL
Summary
Motivated Individual with four years of experience in retail and customer service. Offers flexible schedule to work. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Great with time management. Proven to have multitasking abilities. Extensive knowledge in creating connections with clients to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Style/Beauty Consultant
Target
Villa Park, IL
08.2021 - Current
- Processed payments, entering sales in register for prompt customer service
- Identified client needs and recommended products based on preferences and requirements.
- Maintained inventory by stocking shelves and pricing items
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
Customer Service Representative
Uhaul
Melrose Park, IL
11.2020 - 08.2021
- Provided primary customer support to customers in fast-paced environment.
- Assisted customers with setting reservations for truck rentals.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in inventory.
- Cleaned, mopped and dusted all areas of building to maintain organized, professional appearance for employees and clients.
- Answered questions about store policies and concerns to support positive customer experiences.
- Met and exceeded upsell goals for storage with strategic promotional approaches.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Cashier
Dollar Tree
Melrose Park, IL
10.2019 - 10.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions.
- Performed inventory control, such as counting merchandise.
- Cleaned and organized sales and stock areas.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Proviso East
Maywood, IL05.2018
Skills
- Good telephone etiquette
- Great Customer service
- Stocking and replenishing
- Bilingual
- Reliable
- Good Time Management
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
- Merchandising and Display
- Adaptable and Flexible
- Attention to Detail
Certification
- Basic Training Certification.
- MOS Certification.
Accomplishments
Enlisted into the US Army in 2018 and successfully graduated bootcamp and Ait. Specialty MOS is 92Y, which is unit supply. Providing soldiers with supplies and keeping documents of inventory in order.
Timeline
Style/Beauty Consultant
Target
08.2021 - Current
Customer Service Representative
Uhaul
11.2020 - 08.2021
Cashier
Dollar Tree
10.2019 - 10.2020
High School Diploma -
Proviso East
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