Vanezia Gonzalez-Sarmiento
Chicago,IL
Summary
Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. With a strong background in project management, budget oversight, along with employee engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams through effective team collaboration and dynamic work environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Associate Director
Compass/Saint Joseph Hospital-Chicago
Chicago, IL
11.1997 - 10.2023
- Assisted in the preparation of financial reports by gathering data, performing calculations, and provided months data from department
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time less the 5 minutes
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely fashion
- Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
- Collaborated with Management to review plans and make necessary modifications based on needs
- Monitored inventory levels and communicated with suppliers to ensure timely delivery of ingredients
- Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating special requests
- Collaborated with associate to fulfill special orders or restrictions, ensuring customer satisfaction
- Trained new associates on safety procedures, product knowledge, and exceptional customer service practices
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated internal communications, ensuring timely dissemination of information across departments.
Sales Associate & Photographer
Jostens Photography Studio
Chicago, IL
06.1994 - 07.1997
- Coordinated photography sessions to enhance client experience and ensure effective setup for high school events, including games, homecoming, prom, and senior graduate sessions.
- Oversaw cash transactions and photo order fulfillment, strictly adhering to company policies to guarantee accuracy in all financial dealings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store or event environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Photographed significant moments at multiple Illinois venues to create yearbook photos, special school events and graduation photos for students.
Food Service Attendant
McDonald's
Chicago, IL
07.1992 - 08.1994
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction, addressing inquires and resolving issues promptly.
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Operated cash register for cash, check, and credit card transactions maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Assisted in training new staff on operational procedures and customer service best practices.
- Coordinated with staff and management to conduct thorough monthly inventory checks, maintaining inventory integrity.
Education
High school diploma - Accounting And Finance
Thomas Kelly College Prep. High School
Chicago, IL05-1994
Skills
- Customer service
- Teamwork and collaboration
- Organizational skills
- Call center & Data Entry
- Microsoft Excel
- POS System
- Technical Proficiency
- Customer communication
- Operations management
- Special Event planning & catering
- Onboarding, Coaching, Training and Development
- Budget management
- Work Planning and Prioritization
- Human resources management
- Administrative support
- Staff scheduling
- Daily production reports
- Project management
Certification
- Managers Food Safe Serv
- October 2023 to September 2027
- Food Handler Certification
- ServSafe
Languages
English
Spanish - Fluent
Timeline
Associate Director
Compass/Saint Joseph Hospital-Chicago
11.1997 - 10.2023
Sales Associate & Photographer
Jostens Photography Studio
06.1994 - 07.1997
Food Service Attendant
McDonald's
07.1992 - 08.1994
High school diploma - Accounting And Finance
Thomas Kelly College Prep. High School