Vania Furtado
Vania's Pet Care
Frisco,TX
1
Certification
33
years of professional experience
Experienced safety and customer care professional with more than 33 years of experience ensuring passenger safety, emergency preparedness, and operational excellence in high-pressure environments. Recognized for remaining calm under pressure, making sound decisions during emergencies, leading diverse teams, and providing compassionate assistance to individuals in crisis. Extensive experience coordinating emergency procedures, conflict resolution, medical incidents, evacuation protocols, and regulatory compliance while serving as a Purser with American Airlines. Seeking to leverage proven leadership, public safety, and emergency response experience in an Emergency Services position.
Work History
Driver
7 Years 7 Months- Safely transport passengers while demonstrating situational awareness and conflict resolution.
Owner
8 Years 7 Months- Operate a professional pet care business with an emphasis on safety and emergency preparedness.
Flight Attendant / Purser
32 Years- Directed cabin operations while ensuring passenger and crew safety.
- Led emergency response during medical events, security incidents, turbulence, and evacuations.
- Enforced FAA safety regulations and emergency procedures.
- Managed high-stress situations with calm, professional communication.
- Coordinated crews during irregular operations.
- Trained and mentored new flight attendants.
- Prepared incident reports.
Recruiting Administration
2 Years- Supported recruiting, onboarding, interview coordination, and confidential personnel records.
Education
High School Diploma
Some College Coursework
- General Studies
Skills
Emergency Response & Incident Management
Crisis Intervention & De-escalation
Public Safety & Risk Assessment
Medical Emergency Response
Emergency Evacuation Procedures
Team Leadership & Supervision
Conflict Resolution
Incident Documentation & Reporting
Safety Compliance
Emergency Communications
Critical Decision-Making
Recruitment & Training
Certification
- FAA Emergency Procedures
- Aircraft Evacuation Procedures
- Crew Resource Management
- Aviation Security Procedures
- Qualified on Boeing 777, 787, 767, 757, 737, Airbus A321 & A319
Timeline
Driver
Lyft
01.2019 - CurrentRead More
Owner
Vania's Pet Care
01.2018 - CurrentRead More
Recruiting Administration
American Airlines
01.2013 - 01.2015Read More
Flight Attendant / Purser
American Airlines
01.1994 - 01.2026Read More
Loma Prieta High School
High School Diploma
Read More
Lane Community College
from General Studies
Read More