Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vania Hilaire

North Lauderdale,FL

Summary

Dynamic leader with proven expertise in call center management and customer service at Electricity of Haiti (EDH). Excelled in team coaching and implementing call routing systems, enhancing team performance and customer satisfaction. Known for strong leadership and computer skills, consistently exceeding development goals through strategic planning and employee motivation.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Electricity of Haiti (EDH)
10.2013 - 10.2020

I used to motivate and guide team members on navigating difficult customer calls.

  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.

Call Center Manager

Electricity of Haiti (EDH)
10.2020 - 09.2023
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Centre De Formation Moderne
Haiti
10.2013

Skills

  • Call Routing
  • Call Center Customer Service
  • Team coaching
  • Employee Motivation
  • Strong leadership
  • Computer Skills

Languages

English
Professional Working
French
Full Professional
Creole
Native or Bilingual

Timeline

Call Center Manager

Electricity of Haiti (EDH)
10.2020 - 09.2023

Customer Service Agent

Electricity of Haiti (EDH)
10.2013 - 10.2020

High School Diploma -

Centre De Formation Moderne
Vania Hilaire