Vania Hilaire
North Lauderdale,FL
Summary
Dynamic leader with proven expertise in call center management and customer service at Electricity of Haiti (EDH). Excelled in team coaching and implementing call routing systems, enhancing team performance and customer satisfaction. Known for strong leadership and computer skills, consistently exceeding development goals through strategic planning and employee motivation.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Electricity of Haiti (EDH)
10.2013 - 10.2020
I used to motivate and guide team members on navigating difficult customer calls.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
Call Center Manager
Electricity of Haiti (EDH)
10.2020 - 09.2023
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Centre De Formation Moderne
Haiti10.2013
Skills
- Call Routing
- Call Center Customer Service
- Team coaching
- Employee Motivation
- Strong leadership
- Computer Skills
Languages
English
Professional Working
French
Full Professional
Creole
Native or Bilingual
Timeline
Call Center Manager
Electricity of Haiti (EDH)
10.2020 - 09.2023
Customer Service Agent
Electricity of Haiti (EDH)
10.2013 - 10.2020
High School Diploma -
Centre De Formation Moderne
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