VANIA SOUSA
Eagle Mountain,UT
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Proven ability to establish rapport with customers and colleagues. Exceed expectations, reliable and driven with strong time management skills.
Overview
11
11
years of professional experience
Work History
Analyst and Interpreter
Utah National Guard
12.2022 - Current
- Provide language/analytic/technical support for the Utah National Guard Counterdrug Mission Command
- Responsible for transcribing and translating court ready documentation from Spanish to English in support of Law Enforcement Activity (LEA).
- Work in collaborative joint environment consisting of Army, Air Force, Civilian and Contractor personnel.
- Intelligence oversight compliance.
Human Resources Specialist
Utah National Guard
05.2020 - Current
- Site Security Manager for DEERS/ RAPIDS locations.
- Scan operator, indexing and authorized official on IPERMS
- Responded to customers inquiries through chat, email, phone and in person.
- Briefed soldiers regarding responsibilities, benefits and schedules to provide information.
- Mobilized to the Southwest Border Mission from September 2021 to November 2022.
Executive Assistant
Escrowtech Inc
11.2018 - Current
- Assist in accounting functions such as reconciling bank accounts in both Quickbooks and Xero
- Organize and secure intellectual property for storage
- In charge of outreach projects through LinkedIn and other professional sites
- Perform other duties as assigned.
Dispatch Rep and Customer Service
Honk Technologies
08.2018 - 04.2019
- Roadside assistance dispatching
- Called customers to follow up on their requests for roadside assistance
- Re-dispatched services when necessary
- Directed tow company drivers to correct departments to get paid for jobs completed.
Customer Service Representative
Astwood Insurance
02.2018 - 08.2018
- Answering inquiries about insurance products through phone, email or text in English and Spanish
- Perform other duties as assigned
- Filing documents to establish customer businesses at state and federal level
- Data entry and preparing documents for tax filing as needed.
Customer Service Representative
Check Advance USA
06.2017 - 02.2018
- Reviewed applications to process for credit approval or denial according to company compliance
- Followed up on loans throughout the day and also answer calls from customers on questions they may have
- Review loan terms with the customer and also make sure that all information is correct on consumer applications.
Loan Processor
Check City
03.2013 - 06.2017
- Approved or denying credit to customers requesting loans
- Call customers to ask for documents to verify their information as well as answer calls
- Reviewed underwriting reports to determine credit eligibility and compose and respond to emails in English and in Spanish.
Education
Bachelor of Arts - Spanish Language And Literature
Utah Valley University
Orem, UT08.2024
Skills
- Opensource Research
- Data Entry
- Account Reconciliation
- Process Improvements
- Compliance Analysis
- Bookkeeping, Xero and Quickbooks
- Excel, Powepoint and Word proficiency
- Documentation And Reporting
- Team Collaboration and Leadership
Additional Information
Currently assist as an unit prevention leader (UPL) and can conduct unit urinalysis collections.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Analyst and Interpreter
Utah National Guard
12.2022 - Current
Human Resources Specialist
Utah National Guard
05.2020 - Current
Executive Assistant
Escrowtech Inc
11.2018 - Current
Dispatch Rep and Customer Service
Honk Technologies
08.2018 - 04.2019
Customer Service Representative
Astwood Insurance
02.2018 - 08.2018
Customer Service Representative
Check Advance USA
06.2017 - 02.2018
Loan Processor
Check City
03.2013 - 06.2017
Bachelor of Arts - Spanish Language And Literature
Utah Valley University
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