Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vania Vieira Ruggiero

West Palm Beach,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Manager

Fantastico
02.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.

Operations Manager

Calcada Portuguesa - Braga
06.2014 - 01.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Sales Associate

GANT
09.2008 - 06.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Associate Degree - General Studies

ISAVE Instituto Superior De Saude - Póvoa De Lanho
Braga, Portugal
07.2014

Skills

  • Multilingual: English, Portuguese and Spanish
  • Friendly, Positive Attitude
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Attention to Detail
  • Team building

Timeline

Manager

Fantastico
02.2016 - Current

Operations Manager

Calcada Portuguesa - Braga
06.2014 - 01.2016

Sales Associate

GANT
09.2008 - 06.2014

Associate Degree - General Studies

ISAVE Instituto Superior De Saude - Póvoa De Lanho

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Vania Vieira Ruggiero