VANICA PEREZ
Pomona,CA
Summary
Enthusiastic and reliable professional ensures providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Hostess
Mt San Antonio Gardens
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with staff during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for next shift use
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Enhanced guest experience by providing exceptional service during catered events.
Busser,Server
Pancakes R Us
07.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Currently Enrolled At Citrus College
Glendora, CA06.2027
Claremont High School
Claremont, CA06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Menu Memorization
- Food Running
- High-volume dining
- Table setting Etiquette
- Conflict and Complaint Resolution
- Food and beverage pairings
- Adaptable and Flexible
- Food Safety Standards
Certification
- CPR & First Aid Certified- American Heart Association
- Teen Mental Health Certified
- OSHA 10 Hour General Industry Safety and Health Certification
Volunteer Experience
- CHS Christmas Concert, Production Coordinator, Scripps, Dir. Dr. Joel Wilson, 2023
- Friends of our Theater Fundraiser, Stage Manager, CHS Theatre, Dir. M. Mangrio, 2023
- Fourth of July Celebration, Troupe #2129 Event Manager, Memorial Park, City of Claremont, 2023
- So CA Thespian Leadership, Troupe #2129 Event Manager, Claremont HS, Claremont HS, 2023
- Día de Los Muertos Event, Troupe #2129 Event Manager, Claremont Museum of Art, Dir. Sheri Nagel, 2023
- Spooktacular, Troupe #2129 Event Manager, Lewis Park, City of Claremont, 2023
- Village Venture, Troupe #2129 Event Manager, Claremont Village, City of Claremont, 2023
References
- Bob Bertos, Mt San Antonio Gardens: Executive Chef, (951) 313-1973
- Claudia Preciado, Pancakes R Us: Manager, (909) 319-7699
- Jennifer Parisi, IDX: Project manager, (951) 204-8618
Timeline
Server, Hostess
Mt San Antonio Gardens
08.2022 - Current
Busser,Server
Pancakes R Us
07.2021 - 04.2023
Currently Enrolled At Citrus College
Claremont High School
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