Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Vanita Watkins

Lafayette,IN

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Office Manager

Pay Less Retail Outlet
Lafayette, IN
01.2014 - Current
  • Recruited, hired, trained and supervised staff of [6].
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Sales Manager

Pleasant Scent Gift Shop
Lafayette, IN
01.2008 - 06.2013
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Increased revenue by 50% by working closely with 5 key vendors.

Education

GED -

Jefferson High School Lafayette, Indiana
Lafayette, IN

Medical Assistant- Front Office - Medical Assisting

Ivy Tech State College
Lafayette, IN

Skills

  • Office Management
  • Policy and Procedure Modification
  • Staff Training
  • Team Management
  • Managing Operations and Efficiency
  • Time Management
  • Leading Team Meetings

Timeline

Office Manager

Pay Less Retail Outlet
01.2014 - Current

Sales Manager

Pleasant Scent Gift Shop
01.2008 - 06.2013

GED -

Jefferson High School Lafayette, Indiana

Medical Assistant- Front Office - Medical Assisting

Ivy Tech State College

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Vanita Watkins