Vanita R McNeil-Lemon
Charlotte,NC
Summary
Leverage diverse skill sets to secure a challenging and rewarding role, engaging in multifaceted functions such as product development, process improvement, process design, project management, collaboration, strategic growth initiatives, relationship building, and leadership.
Overview
20
20
years of professional experience
Work History
Core Development Trainer/Coach
The Vanguard Group (Randstad)
01.2024 - Current
- Collaborated with process engineers to identify improvement areas and recommend business solutions and timelines for achieving long-term global goals.
- Strategize and implement mockups for development of skills in training sessions
- Drive consistency across business procedures, implementing critical steps, effectively mapping out each step in the process to ensure coherent execution and solidifying productive sustaining results.
- Supported business operations by partnering with multiple stakeholders and developing data sets that enhanced operational excellence.
- Employed in current position since 2025
Client Relations Specialist III
The Vanguard Group (Randstad)
01.2024 - 01.2025
- Collaborated with process engineers to identify improvement areas and recommend business solutions and timelines for achieving long-term global goals.
- Strategize and implement mockups for development of skills in training sessions
- Standardized business procedures by implementing critical steps and mapping out processes to ensure coherent execution and sustain productive results.
- Supported essential business operations by partnering with stakeholders and generating reports through re-purposed and newly built data sets to enhance operational excellence.
Process Design Consultant
Bank of America Corporation
Charlotte, NC
01.2007 - 01.2022
- Consulted with process engineers to identify improvement areas and recommended business solutions and timelines for achieving long-term global goals.
- Drive consistency across business procedures, implementing critical steps, effectively mapping out each step in the process to ensure coherent execution and solidifying productive sustaining results.
- Supported essential business operations by collaborating with partners and developing data sets for reporting, driving operational excellence.
- Developed mockups for training sessions to enhance skill-building activities.
Business Support Manager
Bank of America Corporation
Charlotte, NC
01.2018 - 01.2022
- Managed diverse functions for Charlotte's mortgage fulfillment site, including audit and compliance, project management, training, process improvement, business continuity, workspace and access management, Signor/Notary management, budgeting, associate engagement, capacity analysis, and indirect leadership.
- Provided support for essential business operational needs by working with numerous partners as well as providing necessary reporting by re-purposing and building essential data sets that help drive operational excellence.
- Collaborated with divisional fulfillment leaders to assess business operations and identify organizational effectiveness gaps.
- Drove consistency in employee experience and brand inclusion while implementing daily initiatives.
Fulfillment Team Leader
Bank of America Corporation
Charlotte, NC
01.2012 - 01.2018
- Led team development initiatives, fostering growth in expertise for government and conventional loan processing.
- Managed daily activities of the mortgage loan processing function.
- Directed resolution of processing exceptions in government and conventional products, ensuring timely service delivery.
- Developed and implemented strategies that streamlined loan processes, enhancing client experience.
- Provided positive and constructive feedback to help enhance productivity of each employee while exemplifying a high level of quality customer service to clients.
- Built strong relationship with Sales partners, external and internal partners.
Home Service Specialist
Bank of America Corporation
Charlotte, NC
01.2007 - 01.2012
- Cleared conditions and issued changes to terms on approved loans while verifying customer income/assets documentation to ensure compliance.
- Established and maintained effective communication with customers and loan officers to facilitate smooth loan processes.
- Resolved routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens re-conveyances; may process subordinations; resolved appraisal disputes, depending on channel, and coordinated closing activities.
- Trained and mentored team members to overcome challenges in meeting production goals, enhancing overall team performance.
Education
Associate of Arts - Business Administration
Rutledge College
CharlotteSkills
- Training program development
- Curriculum development
- Instructional design
- Training facilitation
- Team development strategies
- Process improvement
- Task management proficiency
- Analytical solutions
Timeline
Core Development Trainer/Coach
The Vanguard Group (Randstad)
01.2024 - Current
Client Relations Specialist III
The Vanguard Group (Randstad)
01.2024 - 01.2025
Business Support Manager
Bank of America Corporation
01.2018 - 01.2022
Fulfillment Team Leader
Bank of America Corporation
01.2012 - 01.2018
Process Design Consultant
Bank of America Corporation
01.2007 - 01.2022
Home Service Specialist
Bank of America Corporation
01.2007 - 01.2012
Associate of Arts - Business Administration
Rutledge College