Vanitha Hiregoudar
Sunnyvale,USA
Summary
Looking for a strategic position in the organization to add value to the organization goals and contribute to my overall growth as an individual.
Experienced with data analysis and deriving strategic insights to support business decisions. Utilizes advanced analytical tools to optimize processes and enhance productivity.
Experience in customer support service and communication skills. Self-reliant to perform analysis and make recommendations.
Overview
19
19
years of professional experience
Work History
Business Advisory Senior Analyst (Project 2)
Accenture (India)
07.2014 - 06.2023
- I was working on reports, insights, and data dashboards (For HR Delivery services)
- Worked on data Analysis using Functions like Vlookup and sumifs, charts, Pivot tables, Conditional formatting and spreadsheets.
- Analyzed complex data sets to derive actionable insights and support strategic decision-making.
- Led cross-functional teams in implementing process improvements that enhanced operational efficiency.
- Developed and maintained advanced predictive reporting models to forecast business trends and optimize resource allocation.
- Collaborated with stakeholders((Corporate functions, Technology, strategy & consulting and Accenture operations team) to define project requirements, ensuring alignment with organizational goals.
- Worked on service now tickets
- Maintained database systems to track and analyze operational data.
- Quality check: was working on Identify or assess issues/problems in reports and resolve them with preventive measures
- Prepare work calendars and schedules for the team on a monthly basis
- Generate insights from learning and development dashboard and share with teams
- Part of UAT(User Access Testing) for the QlikView Application and Inclusion & Diversity dashboard
Sr. Associate (Project 1)
Accenture (India)
07.2012 - 07.2014
- Role as Quality Auditor: Provide coaching and feedback to enhance quality scores and decrease errors
- Initiate quality calibration with clients
- Provide management with quality performance and analysis reports
- Conduct root cause analysis with the team to achieve a minimum error percentage
- Role as Customer Service Representative: Help insurance policy holders by creating insurance claim cases and administrative duties
Senior Associate
Siemens Information Processing Services PVT Ltd (India)
08.2004 - 03.2010
- Assist Team Lead in achieving team performance metrics (TAT, Quality scores, C-Sat, and error reports)
- Analyze underlying causes of client complaints and audit problems
- Routine evaluation of the Team's output (Errors, TAT, Quality scores, and C-Sat scores)
- Provide necessary feedback & coaching to enhance team performance
- Determine the need for training and work with the training department
Education
Bachelor's degree - Commerce
MLA College
Bangalore, IndiaSkills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
- Report preparation
- Advanced Excel
- Customer support
- MS Excel
- Root-cause analysis
- Data research and validation
- Workday Tool ( Basic)
Languages
English
Professional Working
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Business Advisory Senior Analyst (Project 2)
Accenture (India)
07.2014 - 06.2023
Sr. Associate (Project 1)
Accenture (India)
07.2012 - 07.2014
Senior Associate
Siemens Information Processing Services PVT Ltd (India)
08.2004 - 03.2010
Bachelor's degree - Commerce
MLA College
AWARDS & RECOGNITION
Platinum Certification- Accenture, Participated in the TOP TALENT PROGRAM.