Summary
Overview
Work History
Education
Skills
Personal Information
Locations
Timeline
Generic

Vanity Palmer

Fort Smith

Summary

Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.

Overview

19
19
years of professional experience

Work History

Customer Service-Claims Specialist

UMR
Fort Smith
09.2024 - Current
  • Reviewed and processed insurance claims for accuracy and compliance.
  • Coordinated with healthcare providers to gather necessary documentation.
  • Investigated claim discrepancies and resolved customer inquiries effectively.
  • Collaborated with cross-functional teams to improve claims handling processes.
  • Monitored trends in claims data to identify potential issues or improvements.
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.

Self Employed

World of Fries
Fort Smith
12.2021 - 04.2024
  • Food service: Experience preparing, serving, and following food safety regulations
  • Organization: Keeping track of inventory, finances, and staff scheduling
  • Customer service: Creating standards for service and training staff to provide it
  • Other skills: Culinary talent, time management, creativity, leadership, problem-solving, and communication

Planned Career Break

Fort Smith
09.2020 - 12.2021
  • Became stay an at home mom for a bit then started working on our own business of an food trailer, we then eventually got that started up.

Customer Service Representative

Borrowworks
Fort Smith
05.2013 - 09.2020
  • Customer service: Answering calls, responding to emails, and providing solutions to customer issues
  • Account management: Logging customer information and using computer skills to navigate software and chat windows
  • Order processing: Processing orders, payments, returns, and exchanges
  • Customer relations: Following up with customers, monitoring feedback, and suggesting improvements
  • Training: Providing customer service training to new staff
  • Quality assurance: Maintaining and improving quality results by adhering to standards and guidelines

Cashier/Customer Service

Walmart
Fort Smith
06.2010 - 06.2013
  • Assist customers with returns, purchasing store protection plans and service packages.
  • Scheduling in-home services via online interface.
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
  • Assist with new employee training including store policies, services, financing options and register operations.

Office Assistant

Rogers High school
Rogers
08.2009 - 05.2010
  • Inputting data, office errands, internship and alumni updates.
  • Scheduling appointments and assisting students register and find information.

Customer Service Assistant

Dillons Grocery Store
Liberal
09.2007 - 05.2009
  • Assist clientele as they enter office and via phone.
  • Perform filing, data management, drafting and editing short office memos.
  • Assist with all other office administrative duties.

Education

High school diploma -

Rogers High School
Rogers, AR

Skills

  • Communication skills
  • Sales
  • Organizational skills
  • Ability to work with several operating systems
  • Claims processing
  • Adaptability and flexibility
  • Claims adjustment
  • Problem-solving abilities
  • Insurance law
  • Teamwork and collaboration

Personal Information

Work Permit: Authorized to work in the US for any employer

Locations

  • Fort Smith, AR, 72904
  • Fort Smith, AR
  • Rogers, AR
  • Liberal, KS

Timeline

Customer Service-Claims Specialist

UMR
09.2024 - Current

Self Employed

World of Fries
12.2021 - 04.2024

Planned Career Break

09.2020 - 12.2021

Customer Service Representative

Borrowworks
05.2013 - 09.2020

Cashier/Customer Service

Walmart
06.2010 - 06.2013

Office Assistant

Rogers High school
08.2009 - 05.2010

Customer Service Assistant

Dillons Grocery Store
09.2007 - 05.2009

High school diploma -

Rogers High School

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Vanity Palmer