Vankham Thonthongchith
Fresno,California
Summary
Adept at product assembly and fostering teamwork, I exceeded production milestones at Kubota through efficient use of hand and power tools and a keen eye for defect identification. My troubleshooting skills and commitment to safety procedures have consistently enhanced operational efficiency and product quality, making me a dependable asset in manufacturing environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Kubota
Gainesville, GA
02.2014 - 10.2024
- Utilized safety devices and procedures to protect personnel and equipment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
Installation Technician
Trueupcompanies
Remote
11.2022 - 06.2024
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Head Chef
Yoshi Express
Cleveland, GA
07.2015 - 10.2019
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
Production Line Worker
Fieldale Farms
Cornelia, GA
01.2013 - 06.2013
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
- Inspected assembly line to confirm proper operation.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
- Followed instructions to make products in line with customer specifications.
- Inspected extruded product for appearance and size defects according to specifications.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
- Collaborated with other production workers to achieve smooth running of production line.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Fostered a positive workplace culture that emphasized teamwork, communication, and mutual support among production line workers.
Dealer
Casino Omaha
Onawa, IA
07.2011 - 06.2012
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Custome Service Representative
Alorica
N. Sioux City, SD
02.2008 - 10.2009
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer call guidelines for service levels, handle time and productivity.
Laborer
Labor Union 1271
Cheyenne, WY
06.2005 - 12.2005
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Dealer
Ameristar Casino Resort Spa
Council Bluffs, IA
05.2003 - 12.2003
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Adhered to company and game policies as well as state and federal regulations.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Production Assembler
Gt Products
Ypsilanti, MI
05.2000 - 08.2000
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with engineering team members to resolve technical issues that arose during the course of production activities.
- Streamlined inventory management by accurately tracking parts usage, reducing waste, and ensuring availability of necessary components.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
Dealer
Argosy Casino Hotel & Spa
Sioux City, IA
02.1999 - 05.2000
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Adhered to company and game policies as well as state and federal regulations.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Learned and followed company procedures to maintain consistency and standards.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Trained new dealers in rules and operation of different games.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Cage Cashier
WinnaVegas Casino
Sloan, IA
03.1998 - 01.1999
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Quickly and accurately counted drawers at start and end of each shift.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
Skills
- Product Assembly
- Assembly and production
- Hand and power tools
- Production lines
- Power and hand tools
- Repetitive Work
- Safety Procedures
- Manufacturing Experience
- Finishing work
- Visual inspections
- Pallet loading
- Part Assembly
- Workstation organization
- Dependable and Responsible
- Work Area Cleaning
- Defect Identification
- Decision-Making
- Finished Product Packaging
- Data Entry
- Troubleshooting skills
- Forklift Operation
- Shipment Preparation
- CAD Software
- Electronic Equipment Assembly
- Assembly Wiring
- Tool Use and Repair
Languages
English, Laotian
Native or Bilingual
Certification
Forklift certification
Timeline
Installation Technician
Trueupcompanies
11.2022 - 06.2024
Head Chef
Yoshi Express
07.2015 - 10.2019
Assembly Line Worker
Kubota
02.2014 - 10.2024
Production Line Worker
Fieldale Farms
01.2013 - 06.2013
Dealer
Casino Omaha
07.2011 - 06.2012
Custome Service Representative
Alorica
02.2008 - 10.2009
Laborer
Labor Union 1271
06.2005 - 12.2005
Dealer
Ameristar Casino Resort Spa
05.2003 - 12.2003
Production Assembler
Gt Products
05.2000 - 08.2000
Dealer
Argosy Casino Hotel & Spa
02.1999 - 05.2000
Cage Cashier
WinnaVegas Casino
03.1998 - 01.1999
Forklift certification