Vannesa Diaz
Fontana,CA
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
Honor Care Adult Family Home
08.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preference.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Business Banker
Wells Fargo Bank, N.A
11.2017 - 10.2021
- Building relationships with business customers through proactive outreach and follow up
- Knowledge of products and services and connecting it with the customer
- Performing as a Risk leader by following policies and procedures and staying within compliance
- Opening new business accounts, servicing request and submitting credit card applications.
Banker Coach
Wells Fargo Bank, N.A.
08.2016 - 11.2017
- Knowledge of policies and procedures to assist bankers with floor coverage
- Efficiently answer our high value customer inquiries in a professional and courteous manner
- Responsible for the development of Wells Fargo new hires during their introduction as Phone Bankers
- Partner with leadership regarding new hire performance by providing feedback that identifies their strengths and opportunities.
- Promptly answered inquiries from our high valued customers in a professional manner
- Provided first call resolution, while following strict procedures that met compliance guidelines
- Recommended products and services based on customer needs to enhance banking experience.
Server
International House of Pancakes
06.2007 - 08.2016
- Guided customers through menus while demonstrating knowledge of food and beverage and ingredients
- Operated a cash register to process cash, check and credit card transactions while providing exemplary customer service
- Taking accurate orders and partnering with team members to serve food and beverages and meet and exceed guest expectations.
Education
Associate of Science - Vocational Nursing
Stanbridge University
Orange, CA05.2025
Skills
- Fluent In English and Spanish
- Health Education
- Direct patient care
- Care planning
- Vitals and severity assessment
- Medication Administration
- Patient monitoring
- Ability to multitask
- History taking
- Bedside procedures and care
Certification
Basic Life Support
Timeline
Caregiver
Honor Care Adult Family Home
08.2023 - Current
Business Banker
Wells Fargo Bank, N.A
11.2017 - 10.2021
Banker Coach
Wells Fargo Bank, N.A.
08.2016 - 11.2017
Server
International House of Pancakes
06.2007 - 08.2016
Associate of Science - Vocational Nursing
Stanbridge University
Basic Life Support
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