Vannessa De Jesus
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Trulieve Clearwater
07.2021 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalation Specialist/ Team lead
11.2019 - 04.2021
- Address customer service inquires in a timely and accurate fashion
- Responsible for supporting and managing escalation while maintaining the relationship between department and client needs.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Mobile Sales Expert
T-Mobile
, Florida
05.2019 - 11.2019
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services.
- Developed key customer relationships to increase sales.
- Adhered to company initiatives and achieved established goals.
Cashier
Derby Lane
05.2018 - 01.2019
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Exchange paper currency for playing chips or coin money.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Crew Trainer/Team Leader
McDonalds
, Florida
12.2016 - 05.2018
- Delegated daily tasks to team members to optimize group productivity.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Managed multiple employees in various job tasks throughout phases of project completion.
Education
GED -
12.2018
Skills
- Excellent ability to understand and carry out instructions tactfully
- Profound ability to multitask and keep cool under work and pressure
- Data Collection
- Customer Service
- Leadership
- Sales expertise
- Bi-Lingual (Spanish)
- MS Office skills
- Quality Improvement
- Teamwork and Collaboration
- Advanced computer skills
- Product Sales
- Sales and marketing
Volunteer Experience
- Metropolitan Ministries
- Grow FFCU volunteer event
- Animal Human Society
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Trulieve Clearwater
07.2021 - Current
Escalation Specialist/ Team lead
11.2019 - 04.2021
Mobile Sales Expert
T-Mobile
05.2019 - 11.2019
Cashier
Derby Lane
05.2018 - 01.2019
Crew Trainer/Team Leader
McDonalds
12.2016 - 05.2018
GED -
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