Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thaila Barba

Auburn,WA

Summary

Customer service professional seeking a position that will allow me to utilize my knowledge, skills, and abilities for the benefit of the company. Ability to elevate and maintain customer satisfaction as well as establishing rapport with each client to ensure continuous loyalty to the company. Looking for a company to exceed and grow throughout to not only meet self requisite but the companies as well.

Overview

11
11
years of professional experience

Work History

Personal Caregiver

Patricia Fickel
Edgewood, WA
07.2019 - 05.2021
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Administered medication as directed by physician.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted patients with self-administered medications.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

AAA
Bellevue, WA
11.2018 - 04.2019
  • Educate the members on the membership levels we offer and help them select the best level of membership for their families.
  • Provide excellent, calm, and friendly customer service in any situation a member may be in to get them their service as fast as possible.
  • Thoroughly exhaust every option for each member to provide exceptional service.
  • Up sell our memberships and ensure the membership they're on is still working out for them.

Wireless Sales Consultant

Sprint
Bellevue, WA
02.2018 - 09.2018
  • Promote and Sell electronic devices while creating a genuine connection with the customers.
  • Thoroughly complete transactions with excellent customer service skills.
  • Manage store cleanliness and helping trainees.

Call Center Representative

Gene Juarez Salons & Spas
Bellevue, WA
08.2017 - 02.2018
  • Provide exceptional customer service to all clients.
  • Use basic mathematics to sort out timing and totals.
  • Schedule client appointments with accurate date/ time.
  • Use extensive problem solving skills to ensure customer satisfaction.

Youth Leader

Unleash The Brilliance
Bellevue, WA
12.2016 - 06.2017
  • Work with the King County prosecuting office to help find solutions for truant children.
  • Manage youth programs for parents and their children to enlighten them on truancy and the consequences.
  • Help organize meetings with the Puget Sound Keepers in order to form a partnership to save the waters of Washington State.
  • Organize group clean ups with the youth of UTB and the PSK.
  • https://m.facebook.com/UTBteens/.

Cashier

Safeway
Bellevue, WA
07.2016 - 12.2016
  • Greeting customers enthusiastically and ensure I am there and ready to help at any time.
  • Check customers at check out register using basic mathematical skills to provide quality service.
  • Ensuring customers leave satisfied with their services.
  • Help locate certain items a customer may need to find or need any additional information on.
  • Providing fast and efficient service not only to customers but to my fellow Safeway peers as well.

Crew Member

Taco Bell
Auburn, WA
03.2014 - 04.2016
  • Serve as a front counter and drive thru cashier for a high volume fast paced environment.
  • Provide exceptional customer service while meeting and exceeding business standards.
  • Take and place customer orders, filling beverages, and processing payments including cash and credit card transactions.
  • Prepare items needed for the days service such as beef, beans, and chopping all fresh ingredients.
  • Drop the fry baskets for fried foods, work the assembly line for all incoming orders as well as package and bag foods for waiting customers.
  • Responsible for maintaining dining room condiments, clearing and washing tables, emptying garbage, and clean the restrooms ensuring readiness for incoming customers.

Volunteer

Auburn Youth Council- Auburn Parks And Recreation
Auburn, WA
06.2010 - 06.2014
  • Greet customers enthusiastically and efficiently at concession stands.
  • Work late night events at Auburn High and Riverside High School assisting at different stations.
  • Help in performing setup and take down of equipment at city events.
  • Instruct participants at community events with crafts and recreational activities.
  • Work concession stands at Auburn Ave Theater before and during showtime.
  • Brainstorm with team members of AYC to create ideas that will benefit Auburn and its residents.

Education

GED -

Green River Community College
Auburn, WA
02.2014

GED -

Auburn Riverside High School
Auburn, WA
02.2014

Skills

  • Excellent customer service skills, basic computer skills,and excellent knowledge of Microsoft Office Word and Powerpoint
  • Efficiently work alone or part of a team
  • Experienced in handling cash and using a register
  • Exceptional ability to relate courteously with customers
  • Excellent ability to understand and carry out instructions tactfully
  • Strong written and verbal communications skills
  • Ability to pay close attention to all details to complete a job
  • Committed to providing exceptional services

Timeline

Personal Caregiver

Patricia Fickel
07.2019 - 05.2021

Customer Service Representative

AAA
11.2018 - 04.2019

Wireless Sales Consultant

Sprint
02.2018 - 09.2018

Call Center Representative

Gene Juarez Salons & Spas
08.2017 - 02.2018

Youth Leader

Unleash The Brilliance
12.2016 - 06.2017

Cashier

Safeway
07.2016 - 12.2016

Crew Member

Taco Bell
03.2014 - 04.2016

Volunteer

Auburn Youth Council- Auburn Parks And Recreation
06.2010 - 06.2014

GED -

Green River Community College

GED -

Auburn Riverside High School

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Thaila Barba