Vannessa Saleem Ramroop
Orlando,Florida
Summary
Insightful Insurance Sales Agent offering 5+ years of successful client account management and team leadership to contribute positively to a Agent role. Strategic and focused with a passion for fostering the vision through commitment to client satisfaction.
High-energy, friendly Corporate Trainer bringing more than 4 years of experience and solid history of achievement in teaching, motivating and coaching employees to make lasting, positive impact on business operations. Develops programs from scratch to meet specific targets.
Results-oriented Corporate Trainer committed to providing top-level support to growing companies. Adept at learning new products and services.
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
GoHealth
Chicago, IL
07.2021 - Current
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Evaluated outlines, texts and handouts prepared by other instructors.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Corporate Trainer
State Farm- Kelly Matz Agency
Wildwood, FL
06.2020 - 05.2021
- Developed and implemented competency program with 100% success rate.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Recruited sales representatives and managers, conducted orientations and developed individual coaching plans to lower turnover and provide transparent customer experience.
- Delivered technical training programs to clients through hands-on activities, simulators and technology-based methods to achieve best results.
- Authored new training procedures and manuals for instructors.
Corporate Trainer
State Farm-Jose Rivera Agency
Jamaica, NY
07.2019 - 05.2020
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new technical trainers to promote consistency in customer service and quality.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
Property and Casualty Insurance Agent
State Farm
Jamaica, NY
01.2017 - 06.2019
- Responded to inquiries and explained product features and service advantages to potential customers.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Upsold products to policyholders and potential new clients.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided leadership and training for new agents regarding industry best practices and company policies.
Life Insurance Agent
American Income Life
ORLANDO, Florida
06.2014 - 05.2017
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded company sales goals for new policies.
- Provided death benefits by delivering policy proceeds and reassessing client needs.
Education
Bachelor of Science - Economics
University of Central Florida
Orlando, FL05.2019
Resident Insurance License - General Line (Prop & Cas)
Kaplan College
Orlando, FL11.2018
Resident Insurance License - Life Incl Var Annuity & Health
Kaplan College
Orlando, FL06.2017
High School Diploma -
Annandale Secondary School
Georgetown, Guyana06.2009
Skills
- Streamlining Processes
- Building Relationships
- Insurance Sales Strategy
- Email Marketing
- Insurance Customization
- Insurance Program Analysis
- Records Maintenance
- Time Management
- Team Training and Development
- Financial Needs Assessment
- Verbal and Written Communication
- Administrative Functions
- Insurance Coverage Verification
- CRM Software
- Persuasive Negotiation
- Critical Thinking
- Clientele Development
- Service Oriented
- Underwriter Selection
- Marketing Strategy Development
- Document Control
- Policy Adjustment Knowledge
- Policy Management Expertise
- Course Optimization
- Leadership Development
- Training Video Production
- Focus Group Coordination
- Orientation and Onboarding
- Team Exercises
- Virtual Learning Management
- Program Monitoring and Tracking
- Training Method Development
- Role Playing
- Group Discussion Facilitation
- Job Skill Building
- Quality Assurance
- Business Needs Analysis
- Compliance Training
- Corporate Training Programs
Certification
- 220-General Lines (Prop & Cas) License - 2018
- 215-Life Incl Var Annuity & Health License - 2017
Affiliations
- Member, Alumni Association
- National Association of Sales Professionals
- StateFarm Global Award 2020
Timeline
Learning and Development Specialist
GoHealth
07.2021 - Current
Corporate Trainer
State Farm- Kelly Matz Agency
06.2020 - 05.2021
Corporate Trainer
State Farm-Jose Rivera Agency
07.2019 - 05.2020
Property and Casualty Insurance Agent
State Farm
01.2017 - 06.2019
Life Insurance Agent
American Income Life
06.2014 - 05.2017
Bachelor of Science - Economics
University of Central Florida
Resident Insurance License - General Line (Prop & Cas)
Kaplan College
Resident Insurance License - Life Incl Var Annuity & Health
Kaplan College
High School Diploma -
Annandale Secondary School
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