Vannessa Villapudua

Process and verify finance contracts for accuracy and compliance.

• Review credit applications and funding packages.

• Coordinate with lenders to secure approvals and confirm funding.

• Ensure all finance and legal paperwork is completed, signed, and dated.

• Maintain deal jackets and customer files.

• Track funding status and resolve stipulations.

• Audit completed deals for compliance.

• Process DMV paperwork, title applications, and regis

• Managed inmate classification and housing assignments within secure facility to enhance operational efficiency.
• Developed and enforced safety protocols for staff and inmate interactions, ensuring compliance.
• Coordinated daily schedules for inmate programs and activities, promoting engagement.
• Assisted in conducting security assessments to uphold facility integrity and safety standards.
• Facilitated communication between inmates and staff to address grievances effectively.
• Implemented training sessions on federal compliance regulations, improving staff knowledge.
• Monitored inmate behavior, reporting incidents to supervisory staff for timely intervention.
• Participated in multidisciplinary team meetings to foster collaboration across departments.

• Achieved sales targets consistently by leveraging product knowledge and customer engagement to increase sales of ATVs, UTVs and other powersports vehicles.
  Built and maintained relationships with customers, providing tailored recommendations based on individual needs, leading to a increase in repeat business.
  Identified inefficiencies in sales processes and financial workflows; recommended solutions for improvement.
  Advised staff on sales strategies, financial procedures, and best practices for budgeting and forecasting.
  Provided administrative support in sales reporting, financial tracking, budget management, and expense monitoring.
  Demonstrated product features and benefits effectively, increasing upsell opportunities by through consultative selling techniques.
  Managed showroom floor, assisting customers in selecting the best vehicles, accessories, and service packages, resulting in an average monthly sales growth.
  Developed and executed promotional events that drove foot traffic and increased sales by 30% during seasonal peaks.
  Guided customers through the financing process, explaining loan terms, credit options, and warranty packages, which helped close 90% of sales with financing.
  Coordinated with financial institutions to offer competitive financing options, improving customer approval rates.
  Processed and finalized loan applications, ensuring all paperwork was accurate and compliant with industry regulations.
  Negotiated financing terms with customers to meet their needs while maintaining profitable margins for the dealership.
  Trained staff on filing procedures and form completion, ensuring compliance and accuracy.
  Led training sessions, improving staff knowledge and performance as senior sales associate and finance senior associate.
  Labeled and archived records , ensuring accuracy and compliance.
  Processed routine documents and correspondence with precision with all financial institution records for loan processing.
  Responded to emails, ensuring timeliness and clarity.
  Prepared sales briefs and created detailed vehicle reports, ensuring accuracy.
  Transcribed sales data from drafts into finalized contracts.
  Guided clients in completing purchase and financing forms, ensuring smooth transactions.
  Kept all inventory of units maintained and accurate on a daily basis.

• Led a sales team to consistently exceed monthly targets, increasing revenue year-over-year.
  Developed and implemented sales strategies, driving customer engagement and improving sales.
  Coached and mentored sales staff, fostering a high-performance culture and reducing turnover rates.
  Analyzed sales trends and performance metrics, adjusting tactics to meet evolving market demands. Social media and online advertising
  Built and maintained relationships with key clients, ensuring customer retention and repeat business.
  Resolved customer issues swiftly, ensuring high levels of satisfaction and brand loyalty.
  Led negotiations on vehicle sales, finance options, and trade-ins, maximizing profit margins.
  Oversaw inventory management, ensuring optimal stock levels and timely vehicle delivery.
  Streamlined daily operations, reducing inefficiencies and improving workflow in the sales department.
  Monitored and tracked dealership sales, customer satisfaction, and financial performance.
  Trained and developed staff on product knowledge, sales techniques, and customer service, resulting in a increase in team performance.
  Conducted regular performance reviews, providing constructive feedback and growth opportunities for team members.
  Maintained sales log books, tracking daily transactions and inventory updates.
  Processed and mailed customer files, ensuring timely delivery and accurate documentation.
  Managed service and maintenance logs, ensuring accurate tracking of customer vehicle history.
  Organized and maintained sales and purchasing files, streamlining documentation and order processing.
  Tracked sales training attendance, ensuring compliance and up-to-date certifications for staff.

• Assisted customers in selecting vehicles based on preferences and needs.
• Provided detailed product knowledge to enhance customer purchasing decisions.
• Coordinated vehicle deliveries and ensured timely service completion.
• Handled customer inquiries and resolved issues efficiently and professionally.
• Collaborated with sales team to achieve daily targets and improve performance.
• Maintained accurate records of customer interactions in the CRM system.
• Trained new staff on company policies and customer service standards.
• Conducted follow-up calls to ensure customer satisfaction after purchases.
• Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Consistently met daily performance goals set by management team members.
• Answered phone calls and directed them to appropriate personnel.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
• Provided customer service by answering product and service related questions.
• Participated in training sessions designed to improve overall job performance.
• Greeted customers and responded to inquiries in a timely manner.
• Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.