Vannia Reyes Ortega
New York
Summary
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
4
4
years of professional experience
Work History
Secretary II- Administration
NYU Langone Health
07.2024 - Current
- Manage the seating and mobility phone line, addressing patient inquiries and escalating to clinical staff as needed.
- Distribute seating and mobility clinic schedules to vendors and follow up on updates.
- Prepare clinical charts for concussion and cognitive intake visits.
- Prepare insurance forms for patient evaluations.
- Provide transportation assistance to Medicaid patients.
- Run daily cancellation and no-show reports for rehabilitation departments.
- Offer additional support to other clinical departments as needed.
Intake Secretary I
NYU Langone Health
04.2023 - 07.2024
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Answered phone calls to provide assistance, information, and medical personnel access
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services
- Upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience, during every encounter
Patient Service Associate (TEMP)
NYU Langone Health
09.2022 - 04.2023
- Greeting all patients while providing excellent customer service at all times and providing any translation assistance needed to facilitate patient interaction
- Completing assigned tasks by supervisory staff
- Performing diversified clerical functions in registration/information, appointments, patient care modules, and other areas such as cashiering, and medical records
- Duties may vary depending on the needs of the work site
- Maintaining the security and confidentiality of patient information at all times
- Understanding the Epic-EMR system to proceed with work duties
Office Manager
Precision Pain Care & Rehabilitation
11.2021 - 04.2022
- Scheduled patients and requested pre-certification according to designated procedures
- Contacted insurance companies to obtain benefits and prior authorizations for services
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices
- Reviewed files and records to obtain information and respond to requests
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
Receptionist
Thera Dynamic Physical Therapy
09.2020 - 11.2021
- Scheduled and confirmed appointments
- Answered and directed incoming calls using a multi-line telephone system
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Monitored reception area to provide a consistently safe, hazard-free environment for all patients
Education
Bachelor of Science - Health Services Administration
CUNY School of Professional Studies
09-2023
Associate in Science - Health Sciences
New York City College of Technology
09-2021
Skills
- Fluent in Spanish and English
- Time Management
- Critical Thinking
- Good Work Ethic
- Organized and Detail-Oriented
Timeline
Secretary II- Administration
NYU Langone Health
07.2024 - Current
Intake Secretary I
NYU Langone Health
04.2023 - 07.2024
Patient Service Associate (TEMP)
NYU Langone Health
09.2022 - 04.2023
Office Manager
Precision Pain Care & Rehabilitation
11.2021 - 04.2022
Receptionist
Thera Dynamic Physical Therapy
09.2020 - 11.2021
Bachelor of Science - Health Services Administration
CUNY School of Professional Studies
Associate in Science - Health Sciences
New York City College of Technology
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