Neried Figueroa

Provide administrative support to Chief of Service, sixteen Physicians, Office Manager, five Clinical Nurses, and Staff. Determine work priorities and monitor progress to achieve deadlines.  Coordinate and manage Chief of Service, and Physician's calendars in Outlook. Arrange meetings, conference calls. Coordinate catering for meetings and events. Make travel arrangements. Process transactions in SAP such as expense reimbursements. Prepares and distributes minutes of meetings. Processes applications for appointment and reappointment of privileges for all providers. Monitor applications and follow-up as needed. Maintain copies of current state licenses, DEA certificates, malpractice coverage, and any other required credentialing documents for all providers. Track license and certification expiration for all providers to ensure timely renewals. Assist with scheduling hospital follow up appointments, scheduling new patients, and return patient appointments. Reschedule appointments as needed when clinics close. Provide excellent customer service to all levels of staff, management, physicians, patients, and families. Open, Sort, and distribute mail for faculty. Provide coverage to receptionist. Answer telephone and give information to callers, or takes messages.

Provided secretarial support to eight Doctors, six Senior Level Management Members, thirty Staff Employees. Answered phones and routed calls appropriately. Coordinated travel arrangements, such as airfare reservations, hotel accommodations, and auto rentals. Collected, reviewed, and processed all necessary paperwork for travel expense reimbursements upon return. Processed monthly mileage reimbursements. Coordinated events which included the set-up of catering, created and sent invitations, ordered parking vouchers, processed all documentation to reserve the conference room. Provided training to new employees. Reserved conference rooms for different meetings, invited participants, and arranged equipment needed for the meeting. Processed license, software, maintenance contracts, and annual renewals. Processed Non PO Vouchers for reimbursements of expenses for employees and vendors. Contacted candidates and setup interviews for available positions as requested by faculty. Updated and maintained CV's, revised and retyped letters for faculty. Created letters, memos, and reports using Microsoft Word, and Excel. Greeted and announced visitors. Distributed, maintained, and reconciled petty cash for three projects. Managed Calendar for manager. Distributed parking vouchers for five projects. Processed orders for office supplies, and office equipment. Prepared packages for shipment. Maintained inventory of office supplies. Other duties included: faxing, scanning, extensive filing, and mail distribution.

Provided secretarial and technical support to twenty Case Managers, six Supervisors, Director, Assistant Director, and fifteen Case Management Specialists Greeted and screened visitors. Answered phones and routed calls appropriately Requested, and scheduled rooms for meetings. Created meeting agendas. Prepared and distributed meeting minutes. Prepared new employee files, requested appropriate equipment, and prepared supplies needed prior to the start date. Created presentations, reports, and correspondence using Microsoft Excel, Word, and PowerPoint. Processed weekly timesheets for forty three employees in the department using the Kronos Timekeeping System. Updated and maintained monthly online, on-call schedules. Reconciled monthly expense reports, made revisions on letters for faculty. Maintained, and ordered office supplies as needed. Performed other duties such as photocopying, faxing, mailing, filing and scanning.