Vannys Fisher
Jurupa Valley,CA
Summary
Dynamic Eligibility Technician III with over 20 years of customer service experience at the County of Riverside. Expert in regulatory compliance and client advocacy, I enhanced eligibility determination accuracy through innovative data verification processes. Proven ability to communicate effectively and manage public assistance programs while maintaining confidentiality and program integrity.
Experienced with evaluating program eligibility and processing applications. Utilizes analytical skills to ensure compliance and accuracy. Knowledge of case management techniques and effective client communication methods.
Overview
20
20
years of professional experience
Work History
Eligibility Technician III/Assistant Manager
County of Riverside
06.2011 - 12.2024
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Aided in the development of training materials and resources for new hires, ensuring a comprehensive understanding of eligibility processes and requirements.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Served as a subject matter expert in internal meetings regarding policy changes or procedural updates impacting client eligibility determinations.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
- Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
- Increased efficiency in record-keeping through diligent maintenance of digital databases, maximizing data accessibility for team members when needed.
Education
High School Diploma -
Nueva Vista High
Riverside, CA05-1995
Administration of Justice
Riverside City College
Riverside, CACriminal Justice
Chaffey College
Rancho Cucamonga, CASkills
- Strong spoken communication
- Experienced with Microsoft Office applications
- Administration of benefits programs
- Awareness of accessibility needs
- Extensive background in customer service for over 20 years
- Client advocacy in social services
- Regulatory compliance expertise
- Medicaid compliance expertise
- Skilled in candidate assessment techniques
- Candidate assessment interviews
- Application evaluation
- Government relations
- Policy analysis expertise
- Coordination of eligibility requirements
- Management of public assistance programs
Accomplishments
- Supervised and trained new hire team staff members.
- Trained in Medi-Cal, Cal-Fresh, General relief, Covered California, STAR Team.
- New hire active shooter training
- District Safety faciitator.
- Call Center experience.
Timeline
Eligibility Technician III/Assistant Manager
County of Riverside
06.2011 - 12.2024
High School Diploma -
Nueva Vista High
Administration of Justice
Riverside City College
Criminal Justice
Chaffey College
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